Summary
Overview
Work History
Education
Skills
Licenses
Timeline
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Toni Gaffney

Gray,LA

Summary

Organized and dependable candidate with over 20 years of Customer Service experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

27
27
years of professional experience

Work History

Insurance Sales Agent

Doug Robichaux State Farm
10.2023 - 04.2025
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Generated quotes and proposals for clients to match individual needs.

Retail Merchandiser

Hallmark
09.2017 - 09.2023
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.

Assistant Restaurant Manager

Flanagan's Creative Food & Drink
01.1998 - 01.2014
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

Education

Bachelor of Science - Accounting

Nicholls State University
Thibodaux, LA

Skills

  • Customer service
  • Insurance sales
  • Marketing
  • Product knowledge
  • Customer billing

Licenses

Life & Health Insurance

Property & Casualty Insurance

Timeline

Insurance Sales Agent

Doug Robichaux State Farm
10.2023 - 04.2025

Retail Merchandiser

Hallmark
09.2017 - 09.2023

Assistant Restaurant Manager

Flanagan's Creative Food & Drink
01.1998 - 01.2014

Bachelor of Science - Accounting

Nicholls State University

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Toni Gaffney