Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Certification
References
Timeline
Generic

Toni Gamble

Indianapolis,Indiana

Summary

My objective is to serve my clients to help them reach their goals. Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 4 years' experience to a rewarding to new position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Project Homeless Connect
Los Angeles, CA
07.2006 - Current
  • My job was to compile information and screen the homeless to help guide them to the resources needed, goals setting, and interventions.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.

Substance Abuse Counselor

Indianapois comprehensive
Indianapolis, IN
04.2023 - 08.2023
  • Assessed clients to determine individual needs and developed treatment plans accordingly.
  • Provided individual, family, and group counseling sessions to address addiction issues.
  • Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
  • Maintained accurate records of client progress in the electronic medical record system.
  • Monitored client compliance with medication regimens prescribed by psychiatrists or primary care physicians.
  • Provided crisis intervention services when needed.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.

Detox Facilitator and Intake Coordinator

Valle Vista Health Systems
Indianapolis, IN
03.2022 - 08.2022
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Assessed participant learning needs in order to tailor sessions accordingly.
  • Organized materials and resources required for each session in advance.
  • Encouraged collaborative problem solving through active listening techniques.

Front Desk- Human Resources

American Red Cross/IU Methodist Hospital
Indianapolis, IN
03.2019 - 06.2022
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Developed and implemented onboarding plans for new hires.

Home Health Aide Assistant

Private Sector
Sun Valley, CA
06.2000 - 05.2014
  • Caring and managing personal affairs for blind person and her son who has autism
  • Traveling to Sun Valley, CA 3 to 4 times a year for cleaning and maintaining place of residence for clients
  • Internet shopping weekly and travel.

Customer Service Counselor

Lockheed Martin Corporation
Indianapolis, IN
03.2010 - 10.2011
  • Compiling and entering TSA accounts, TWIC cards for workers to board shipyards for employment.

Education

Bachelor of Science - Social Work

Indiana Wesleyan University
Marion IN
08.2022

6 months program - Children's Ministry

Grace Christian University
08.2018

Skills

  • Charting and Clinical Documentation
  • Employee Supervision
  • Staff Development and Training
  • Microsoft Office
  • Strategic Planning
  • Administration and Operations
  • New Hire Orientation
  • Goal Setting
  • Relationship Building
  • Report Writing
  • Support Services
  • Team Leadership
  • CRM and Office Management Software

Awards

Certificate of Merit as a Team Player Certificates for Volunteering on Skid Row Certificate in Job specific skills Certificate in Customer Service Training

Volunteer Experience

  • Los Angeles Mission, Los Angeles, CA, 2006, 2008
  • Project Homeless Connect, Los Angeles, CA, 2006, 2008
  • Volunteers of America, Los Angeles, CA, 2006, 2008
  • Methodist IU Health, Indianapolis, IN, 2019, 2021
  • American Red Cross, Indianapolis, IN, 2019, 2021

Certification

  • Certification in Substance abuse Counseling
  • Certification in Customer Service Management

References

References available upon request.

Timeline

Substance Abuse Counselor

Indianapois comprehensive
04.2023 - 08.2023

Detox Facilitator and Intake Coordinator

Valle Vista Health Systems
03.2022 - 08.2022

Front Desk- Human Resources

American Red Cross/IU Methodist Hospital
03.2019 - 06.2022

Customer Service Counselor

Lockheed Martin Corporation
03.2010 - 10.2011

Intake Coordinator

Project Homeless Connect
07.2006 - Current

Home Health Aide Assistant

Private Sector
06.2000 - 05.2014

Bachelor of Science - Social Work

Indiana Wesleyan University

6 months program - Children's Ministry

Grace Christian University

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Toni Gamble