Toni Powers
Coeburn,Virginia
Summary
Dynamic HIM Specialist with a proven track record at Ensemble Health Partners, excelling in electronic health records management and regulatory compliance. Recognized for enhancing customer satisfaction through proactive problem-solving and implementing training programs that improved staff performance. Strong analytical skills and attention to detail drive efficiency and data integrity in healthcare operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HIM Specialist
Ensemble Health Partners
11.2023 - Current
- Managing electronic health records, ensuring data integrity, and adhering to regulatory compliance
- Completion of Birth Certificates within two fast paced hospitals within our area via Vital Statistics and VDH.
- Educated families on the significance of legal paternity through coordinated outreach efforts.
- Adhered to company policies and procedures to ensure high-quality output.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Increased efficiency by automating routine tasks with software solutions.
- Assisted in developing strategic plan that aligned with long-term company goals.
Patient Access Representative
Ensemble Health Partners
Abingdon, Virginia
02.2022 - 12.2022
- Verified insurance eligibility and benefits for patients.
- Coordinated with healthcare providers to verify and update patient information accurately.
- Streamlined patient check-in and registration processes to enhance overall patient experience.
- Processed co-pays and other payments from patients efficiently during check-in.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained compliance with privacy regulations in patient interactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Administrative Assistant
Family Preservations
Norton, Virginia
12.2020 - 02.2022
- Coordinated office meetings and client appointments for staff teams to ensure efficient workflow.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory and company policy handbook for human resources department.
- Created and maintained spreadsheets and databases to track and analyze performance and sales data for reporting purposes.
- Evaluated existing policies and procedures, providing actionable recommendations to enhance work productivity and improve recruitment and talent management.
- Evaluated employee records and productivity to complete employee evaluations.
- Coordinated referrals to specialists and managed hospitalizations and ER visits for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Discussed medical histories with patients in effort to provide the most effective medical advice.
Marketing Coordinator/Therapy Tech
1st Step Rehab
Gate City, Virginia
01.2019 - 12.2020
- Created and strengthened organization's brand across all media platforms, ensuring consistent messaging and visibility.
- Created branded advertising campaigns while coordinating and collating content to support marketing and design teams effectively.
- Communicated with clients and employers about project, event, or campaign expectations and goals, while developing strategic marketing initiatives to enhance engagement.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Develop and manage all internal communication systems.
- Protected sensitive information by maintaining strict confidentiality protocols.
Customer Service Representative
Intuit Quickbooks, Sykes Enterprises
Wise, Virginia
08.2018 - 01.2019
- Assisted bookkeepers and accountants with multiple accounting platforms to streamline financial processes.
- Managed invoices, payments, payroll, receivables, cash flow, financial statements, and year-end preparation to ensure financial accuracy.
- Assisted customers with product inquiries and technical support issues.
- Resolved billing discrepancies and account management concerns promptly.
- Educated clients on software features and best practices for usage.
Certified Nurse Assistant
Mountain States Health Alliance
04.2015 - 09.2017
- Mental Health Outpatient Psychiatry Unit.
- Intervenes in Psychiatric emergencies using approved techniques.
- Observing, reporting behaviors.
- Individually proficient on organization of documentation with 20+ patients .
Certified Nurse Assistant
Mountain View Healthcare Center
Elkhorn City, Kentucky
10.2012 - 10.2014
- Provided physical support for patients to perform daily living activities, enhancing their independence and comfort.
- Assisted patients with getting out of bed, bathing, dressing, and toileting while monitoring vital signs and delivering restorative care to promote overall well-being.
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments throughout the facility.
Certified Nurse Assistant
Heritage Hall Healthcare
08.2010 - 10.2012
- Assisted patients with getting out of bed, bathing, dressing, and toileting to promote comfort and hygiene.
- Provided physical support to enable patients to perform daily living activities independently.
- Applied problem-solving skills to effectively resolve challenges in daily operations, enhancing patient care.
- Computer Software, Data analysis, Marketing, Business and Administrative roles - 7 years.
Education
High School Diploma -
Haysi High School
Haysi, VASkills
- VDH EHR
- Regulatory compliance
- Electronic Records Management
- Client management systems
- Patient care
- File management
- Microsoft Office Suite
- Research and Analytical Skills
- Attention to detail
- Time management
- Virginia Notary
Certification
Haysi, Virginia
08/2008 to 06/2011
Dickenson Country Career Center
Other
Nursing Assistant
Clinchco, Virginia
05/2010 to 06/2011
Southwest Virginia Community College
General
Richlands, Virginia
08/2011 to 08/2012
EDUCATION
Nurse Assistant
05/2011 to 11/2020
Certificate of Revenue Cycle Management
08/2008 to 06/2011
Dickenson Country Career Center
Other
Nursing Assistant
Clinchco, Virginia
05/2010 to 06/2011
Southwest Virginia Community College
General
Richlands, Virginia
08/2011 to 08/2012
EDUCATION
Nurse Assistant
05/2011 to 11/2020
Certificate of Revenue Cycle Management
Timeline
HIM Specialist
Ensemble Health Partners
11.2023 - Current
Patient Access Representative
Ensemble Health Partners
02.2022 - 12.2022
Administrative Assistant
Family Preservations
12.2020 - 02.2022
Marketing Coordinator/Therapy Tech
1st Step Rehab
01.2019 - 12.2020
Customer Service Representative
Intuit Quickbooks, Sykes Enterprises
08.2018 - 01.2019
Certified Nurse Assistant
Mountain States Health Alliance
04.2015 - 09.2017
Certified Nurse Assistant
Mountain View Healthcare Center
10.2012 - 10.2014
Certified Nurse Assistant
Heritage Hall Healthcare
08.2010 - 10.2012
High School Diploma -
Haysi High School