Toni Powers
Coeburn,Virginia
Summary
Detail-oriented Administrative Assistant with a proven track record of success in fast-paced office environments. Valued team player known for efficiently completing a wide range of clerical tasks and providing essential support to colleagues. Highly reliable and productive professional who excels when working independently. Skilled in delivering precise clerical assistance to internal teams, customers, vendors, and other stakeholders, while also demonstrating strong analytical problem-solving abilities to enhance operational efficiency. Known for delivering superior performance in both office support and customer service roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HIM Specialist
Ensemble Health Partners
Norton, VA
11.2023 - Current
- Completed birth certificates efficiently in two high-paced hospitals using Vital Statistics and VDH.
- Managing electronic health records, ensuring data integrity, and adhering to regulatory compliance
- Educated families on the significance of legal paternity through coordinated outreach efforts.
- Adhered to company policies and procedures to ensure high-quality output.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Increased efficiency by automating routine tasks with software solutions.
- Assisted in developing strategic plan that aligned with long-term company goals.
Administrative Assistant
Family Preservations
Norton, VA
01.2021 - 02.2022
- Scheduled office meetings and client appointments for staff teams.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory and company policy handbook for human resources department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Evaluated employee records and productivity to complete employee evaluations.
Marketing Coordinator/Therapy Tech
1st Step Rehab
Gate City, Virginia
06.2020 - 12.2021
- Communicating with clients or employers about project, event or campaign expectations and goals, develop strategic marketing initiatives and activities.
- Maintain strict confidentiality of sensitive information.
- Create, maintain and strengthen organizations overall brand through all media avenues.
- Develop and manage all internal communication systems.
- Create branded advertising campaigns, and support marketing and design teams by coordinating and collating content.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
Intuit Quickbooks, Sykes Enterprises
Virginia
08.2018 - 06.2020
- Assisting bookkeepers and accountants with variety of Accounting platforms.
- Invoices, payments, payroll, receivables, cashflow, financial statements, and year-end preparation.
Certified Nurse Assistant
Mountain States Health Alliance
Clintwood, Virginia
04.2015 - 09.2017
- Mental Health Outpatient Psychiatry Unit.
- Observing, reporting behaviors.
- Intervenes in Psychiatric emergencies using approved techniques.
- Individually proficient on organization of documentation with 20+ patients .
Certified Nurse Assistant
Mountain View Healthcare Center
Elkhorn City, Kentucky
03.2013 - 10.2014
- Providing physical support to assist patients to preform daily living activities.
- Assisting with getting out of bed, bathing, dressing, toileting, restorative care, vitals, as directed by medical nursing staff.
Certified Nurse Assistant
Heritage Hall Healthcare
Clintwood, Virginia
10.2012 - 10.2014
- Providing physical support to assist patients to preform daily living activities.
- Assisting with getting out of bed, bathing, dressing, toileting, restorative care, vitals, as directed by medical nursing staff.
- Problem Solving, Critical thinking, Organization, Creativity, Flexibility, Attention to Detail and Responsibility.
- Computer Software, Data analysis, Marketing, Business and Administrative roles - 7 year s.
Education
High School Diploma -
Haysi High School
Haysi, VASkills
- Microsoft Office Suite
- Research and Analytical Skills
- Meticulous Attention to Detail
- Multitasking and Time Management
- Database and Client Management Systems
- Electronic Records Management
- Document and File Management
- Virginia Notary
- VDH EHR
Certification
Haysi, Virginia
08/2008 to 06/2011
Dickenson Country Career Center
Other
Nursing Assistant
Clinchco, Virginia
05/2010 to 06/2011
Southwest Virginia Community College
General
Richlands, Virginia
08/2011 to 08/2012
EDUCATION
Nurse Assistant
05/2011 to 11/2020
Timeline
HIM Specialist
Ensemble Health Partners
11.2023 - Current
Administrative Assistant
Family Preservations
01.2021 - 02.2022
Marketing Coordinator/Therapy Tech
1st Step Rehab
06.2020 - 12.2021
Intuit Quickbooks, Sykes Enterprises
08.2018 - 06.2020
Certified Nurse Assistant
Mountain States Health Alliance
04.2015 - 09.2017
Certified Nurse Assistant
Mountain View Healthcare Center
03.2013 - 10.2014
Certified Nurse Assistant
Heritage Hall Healthcare
10.2012 - 10.2014
High School Diploma -
Haysi High School