Toni Holland
Saint Petersburg,FL
Summary
Dynamic and competitive young professional with a strong foundation in business administration and a passion for the healthcare industry. Eager to leverage comprehensive knowledge of sales strategies and exceptional interpersonal skills to excel in an entry-level role in medical sales. Possess a proven track record of building strong client relationships, effective problem-solving abilities, and a commitment to driving results. Thrives in fast-paced environments and excels at adapting to new challenges. Dedicated to continuous learning and professional development to contribute significantly to the success of a high-performing sales team in the medical field.
Overview
5
5
years of professional experience
Work History
Head Customer Service Representative
American Leak Detection
Virginia Beach, VA
04.2021 - 10.2023
- Efficiently managed incoming calls, appointments, and emails, utilizing Salesforce software
- Demonstrated professionalism in high-stress situations, resolving disputes and conflicts with empathy
- Proactively addressed customer concerns, resulting in increased loyalty and repeat business
- Provided guidance and assistance to customers, ensuring their needs were met effectively
- Maintained a high level of energy and professionalism when interacting with clients and colleagues
Front Desk Receptionist
MY Ride Cycling Studio
Virginia Beach, VA
01.2019 - 01.2020
- Provided excellent customer service by greeting guests and managing the check-in process
- Actively listened to clients wants and needs to effectively sell them the membership package that aligned with their desires
- Maintained a clean and organized front office area, contributing to a positive environment for members and employees
- Scheduled and confirmed member's for their classes, demonstrating strong organizational skills
- Resolved customer problems and complaints in a professional and courteous manner
Education
Business Administration -
Old Dominion University
12.2024
Kellam High School
06.2018
Skills
- Proficient in Salesforce
- Organizational Management
- Time Management
- Adaptable
- Client Relationship Building
- Self Starter
- Communication Skills
- Competitive
Timeline
Head Customer Service Representative
American Leak Detection
04.2021 - 10.2023
Front Desk Receptionist
MY Ride Cycling Studio
01.2019 - 01.2020
Business Administration -
Old Dominion University
Kellam High School
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