Toni Holmes
Edgefield,SC
Summary
Dedicated Customer Service Specialist providing skills with CRM systems paired with outstanding active listening and multitasking abilities in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CRI
Augusta , GA
10.2022 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
CSR
Teleperformance
Augusta , GA
09.2019 - 09.2022
- Interacted with customers to handle complaints
- Process orders
- Provided information about organizations products and services
- Assisted customers with wireless questions/concerns
- Provided information about bills and billing questions
Return Order Processor
Urban Outfitters
Trenton , SC
06.2016 - 06.2018
- Create a return order
- Formally document the authorization for the customer to return any defective or unwanted products
- Determine disposition of products
- Generate a packing slip
- Generate an invoice
- Place label on packaging
- File proper documentation into system
Education
Diploma -
Strom Thurmond High
Skills
- Active Listening
- Effective Communicator
- Problem-solving
- Product Knowledge (Microsoft Office products/CRM)
- Empathetic
- Collaborator
Timeline
Customer Service Representative
CRI
10.2022 - 02.2024
CSR
Teleperformance
09.2019 - 09.2022
Return Order Processor
Urban Outfitters
06.2016 - 06.2018
Diploma -
Strom Thurmond High
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