Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Jeffries

Redding,CA

Summary

Dynamic Insurance Adjuster with extensive experience in claims negotiation and loss assessment at Swanson and Associates. Skilled in providing outstanding customer service while ensuring adherence to regulatory standards. Notable success in resolving complex claims and improving client satisfaction through proactive communication. Dedicated to upholding high professional standards in all client interactions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Adjuster

Swanson and Associates
Redding, CA
01.2021 - Current
  • Negotiated settlements with policyholders, claimants, and attorneys to resolve claims efficiently.
  • Informed claimants about the claims process and answered questions regarding policies.
  • Conducted onsite inspections of property damage to assess loss accurately.
  • Facilitated meetings with clients and legal professionals to discuss claim status updates.
  • Delivered exceptional customer service by responding promptly to inquiries.

Hospital Housekeeper

Pullman Regional Hospital
Pullman, WA
07.2017 - 12.2019
  • Maintained cleanliness and organization of all work areas throughout shifts.
  • Sanitized surfaces with chemical cleaners to inhibit germ transmission.
  • Responded promptly to special cleaning requests from nurses and doctors.
  • Participated in required training sessions on new products and processes.

Assistant Probation Officer

Latah County
Moscow, ID
02.2019 - 12.2019
  • Monitored court proceedings and reported on probationers' case statuses.
  • Conducted home visits to verify compliance with court orders and assess living conditions.
  • Administered drug and alcohol tests while completing DNA indexing for felony offenders.
  • Organized and maintained case files, notes, and electronic databases.

Education

Bachelor of Arts - Criminal Justice

Washington State University
Pullman, WA
12-2019

Skills

  • Claims negotiation
  • Loss assessment
  • Regulatory compliance
  • Policy interpretation
  • Customer service
  • Time management

Certification

  • Associate in Claims Certification from The Institutes.
  • Xactimate Level 1 Certification

Timeline

Insurance Adjuster

Swanson and Associates
01.2021 - Current

Assistant Probation Officer

Latah County
02.2019 - 12.2019

Hospital Housekeeper

Pullman Regional Hospital
07.2017 - 12.2019

Bachelor of Arts - Criminal Justice

Washington State University

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