Toni Johnson-Fairley
Sunrise,United States
Summary
Versatile and confident Customer Service Representatives with over 10 years of
experience in the customer service field and 2 years of experience in a chaotic call center environment. Collaborative member of the dedicated and revenue-driven team with tenacity and a consumer-oriented approach to supporting long-and-short-term sales goals. Emotionally resilient and sympathetic company representative with enduring professionalism despite high-pressure circumstances. Experienced Telemarketer with an extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with autodial- . Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Overview
21
21
years of professional experience
Work History
Telemarketing Sales Representative
Tristar Network Of Florida
Oakland Park, Florida
03.2020 - 11.2021
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of 200 outbound and inbound calls per day.
- Assisted with training and orientation of new employees.
Marketing and Demonstration Sales Representative
Demo Sales
Lakeland, FL
02.2018 - 03.2020
- 002Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Trained and mentored new sales representatives.
- Implemented brand marketing and sales campaigns.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Responded to over 75 customer comment cards per day via computer.
Medical Coding and Billing Specialist
Capital Collections And Billing
Tamara, Florida
01.2015 - 11.2017
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Coded inpatient charts at rate of 40 per hour or 300 per day
Assistant Property Manager
Fairmont And Northdale Apartments
Fort Lauderdale, FL
12.2011 - 12.2014
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Administered operations to handle needs of more than 142 tenants across 72 property units.
- Handled conflict resolutions among tenants.
Medical Receptionist
Veterans Administration Hospital
Miami, FL
12.2000 - 12.2011
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked in over 200 Veterans per day for appointments.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Some College (No Degree) - Drug Abuse Counseling
Colorado Technical University
Colorado Springs, COProfessional Certification - Medical Assisting
Florida Career College
Lauderdale Lakes, FL12.2017
Professional Certification - Medical Billing And Coding
Florida Technical College
Pembroke Pines, FL09.2015
Associate of Science - Religious Philosophy
Florida Memorial University
Miami Lakes, Florida06.1984
High School Diploma -
O'Fallon Technical High School
St. Louis, MO06.1978
Air Force ROTC
University of Miami
Miami, FL01.1980
Skills
- Sales proficiency
- Product and service knowledge
- Outbound and inbound calls
- Sales
- Appointment Scheduling
- Appointment Setting
- Insurance Knowledge
- Customer Accounts Management
- Technical skills
- Documentation
- Product knowledge
- Scripted Calls
- Professional Communication
- Results-driven
Timeline
Telemarketing Sales Representative
Tristar Network Of Florida
03.2020 - 11.2021
Marketing and Demonstration Sales Representative
Demo Sales
02.2018 - 03.2020
Medical Coding and Billing Specialist
Capital Collections And Billing
01.2015 - 11.2017
Assistant Property Manager
Fairmont And Northdale Apartments
12.2011 - 12.2014
Medical Receptionist
Veterans Administration Hospital
12.2000 - 12.2011
Some College (No Degree) - Drug Abuse Counseling
Colorado Technical University
Professional Certification - Medical Assisting
Florida Career College
Professional Certification - Medical Billing And Coding
Florida Technical College
Associate of Science - Religious Philosophy
Florida Memorial University
High School Diploma -
O'Fallon Technical High School
Air Force ROTC
University of Miami