TONI JONES-PINE
Paramount,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Mortgage Customer Service Agent/Remote
U.S. BANK
Paramount, CA
11.2021 - Current
- Provides high quality customer service by responding to telephone inquiries, customer requests and problems, identifies products and services that meet customer’s needs.
- Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures.
- Strong telephone and interpersonal skills identify and resolve/escalate problems.
Corporate Card Customer Service Advisor/Remote
U.S. BANK
Paramount, CA
08.2022 - 12.2022
- Answer incoming calls and assist customers with questions and concerns related to their corporate credit card accounts.
- Process and respond to U.S Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Understanding, and striving to meet all center metrics while providing excellent consistent customer service.
Grocery Store Associate
Grocery Outlet Bargain Market
Paramount, CA
07.2021 - 09.2021
- Processes customer purchases, stocks shelves and merchandise displays neatly.
- Provide exceptional customer service, assisting customers with their shopping.
- Adhere to cash policies and procedures to minimize losses.
Transportation Coordinator
Iron Mountain Data Protection Center
Santa Fe Springs, CA
02.2013 - 02.2020
- Monitoring driver qualification, making sure company employees are Department of Transportation (DOT) compliant.
- Overseeing other markets within the Western Region.
- In charge of maintenance, and operation cost for a fleet of 112 trucks in four facilities in Southern California.
- Fleet compliance for internal company audits.
Education
High School Diploma -
John C. Fremont Senior High School
Los Angeles06.1979
Skills
- Inbound Customer Service
- Strong verbal and written communication skills
- Call Center Operations
- Problem-Solving Skills
- Customer Data Confidentiality
- Understanding Customer Needs
- Call Volume and Quality Metrics
Timeline
Corporate Card Customer Service Advisor/Remote
U.S. BANK
08.2022 - 12.2022
Mortgage Customer Service Agent/Remote
U.S. BANK
11.2021 - Current
Grocery Store Associate
Grocery Outlet Bargain Market
07.2021 - 09.2021
Transportation Coordinator
Iron Mountain Data Protection Center
02.2013 - 02.2020
High School Diploma -
John C. Fremont Senior High School
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