Toni Kellogg
Summary
Accomplished Security Site Supervisor with a proven track record at Guardian Security Services, enhancing team performance and site safety through effective leadership and rigorous schedule maintenance. Expert in CCTV monitoring and adept at front desk customer service, significantly improving incident response times and customer satisfaction. Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over 7 years of progressive experience in security. Responsive and hardworking Security Supervisor trained in conflict resolution, patrol and security planning. Accomplished in running tight shifts with minimal incidents and maximum control of building envelope. Understands importance of identifying and mitigating security loopholes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Security Site Supervisor
Guardian Security Services
2021.08 - 2024.01
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Maintained detailed logs of daily activities, providing accurate records for management review.
Customer Service Representative/Security Officer
Securitas Security Services USA
2020.03 - 2023.07
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Criminal Science
Centura College
Virginia Beach, VAHigh School Diploma -
Thornridge High School
Dolton, ILSkills
- CCTV Monitoring
- Access Control
- Risk Analysis
- Alarm systems
- Schedule Maintenance
- Team Leadership
- Daily incident reporting
- Front desk customer service in-person and over the phone
Timeline
Security Site Supervisor
Guardian Security Services
2021.08 - 2024.01
Customer Service Representative/Security Officer
Securitas Security Services USA
2020.03 - 2023.07
Associate of Science - Criminal Science
Centura College
High School Diploma -
Thornridge High School
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