Toni Laura
Oregon
Summary
Experienced sales professional with a successful history of effectively managing key accounts. Recognized for exceptional collaboration skills and a consistent track record of achieving results in fast-paced and ever-changing environments. Expertise in client relationship management and in-depth knowledge of O-I's cross-category offerings and systems.
Overview
27
27
years of professional experience
Work History
Sales Account Manager
Owens Illinois
01.2018 - Current
- Manage a 75kT portfolio with a Revenue of $55MM and an overall forecast accuracy of 82%
- Actively analyze accounts for margin improvement and volume opportunities.
- Negotiate contracts and close agreements to maximize profits .
- Establish and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement to reach fragmented markets.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities within category.
- Handle complaints and solve problems to ensure customer satisfaction.
- Coordinate with other departments to ensure consistency and satisfaction in sales process.
Commercial Activation Manager
-
01.2015 - 01.2018
- Act as Project Manager by supporting the development of new commercial opportunities in the beer, wine, food and non-alcoholic segments from proposition to activation
- Coordinate multi-region and/or global initiatives to ensure North America project elements’ timelines and consistency
Order-to-Cash Team Lead – Beer Category
-
01.2013 - 01.2015
- Effectively and efficiently took appropriate action to resolve cross-functional concerns (e.g supply, shipment, customer complaint, deductions, past due invoices)
- Onboard new direct business by coordinating with cross-functional teams
- Manage, lead, coach and develop Order to Cash team consisting of Customer Service and Credit Analysts
Customer Service Representative – Indirect Distribution
01.2002 - 01.2008
Glass Manufacturing Plant Buyer
01.2000 - 01.2022
Purchasing Assistant
01.1998 - 01.2000
Education
B.B.A. -
Spring Arbor University
01.2016
Skills
- Good Communicator
- Relationship Builder
- Goal Oriented
- Resourceful
- Driven
- Problem Solver
- Persuasive
- Multitasker
Timeline
Sales Account Manager
Owens Illinois
01.2018 - Current
Commercial Activation Manager
-
01.2015 - 01.2018
Order-to-Cash Team Lead – Beer Category
-
01.2013 - 01.2015
Customer Service Representative – Indirect Distribution
01.2002 - 01.2008
Glass Manufacturing Plant Buyer
01.2000 - 01.2022
Purchasing Assistant
01.1998 - 01.2000
B.B.A. -
Spring Arbor University
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