Toni Lee
Staten Island,NY
Summary
Accomplished Group Leader at New York Center for Interpersonal Development, adept in health and safety procedures and excelling in verbal and written communication. Spearheaded program enhancements, achieving significant improvements in team performance and student counseling outcomes. Proven track record in fostering continuous improvement and operational excellence, with a focus on strategic task delegation and conflict resolution.
Overview
3
3
years of professional experience
Work History
Group Leader
New York Center for Interpersonal Development
04.2023 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Delegated tasks strategically and monitored progress for timely completion.
- Supported staff with developing professional skills and abilities, uplifting team performance.
Program Coordinator
United Activities Unlimited
06.2021 - Current
- Designed program implementation and maintenance plan.
- Developed and recommended policies and procedures for evaluating programs.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Developed proposals and operational plans within assigned area.
Clerk
Northwell Health Hospital
12.2021 - 01.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Supported staff on special assignments and ad hoc projects.
Education
Associate of Science -
College of Staten Island of The City University of New York
Staten Island, NYBachelor of Science - Psychology
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Health and safety procedures
- Continuous Improvement
- Differentiated Instruction
- Verbal and written communication
- Lesson Planning
- Group and individual instruction
- Classroom Management
- Performance monitoring
- Schedule Coordination
- Child Development
- Student Counseling
Timeline
Group Leader
New York Center for Interpersonal Development
04.2023 - Current
Clerk
Northwell Health Hospital
12.2021 - 01.2023
Program Coordinator
United Activities Unlimited
06.2021 - Current
Associate of Science -
College of Staten Island of The City University of New York
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
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