Toni Marshall
seattle,WA
Summary
Product Manager with expertise in cross-functional leadership and product development. Achievements include driving over $785.7MM in supply chain savings and implementing machine learning solutions that significantly improved inventory management. Committed to continuous improvement and effective communication, fostering collaboration across teams to deliver high-impact solutions.
Overview
10
10
years of professional experience
Work History
Senior Program Manager
TikTok
Seattle, United States
09.2024 - Current
- Developed and implemented regression models to assess the impact of governance projects, leading to strategic approval and $98MM GMV increase.
- Created a risk matrix and SOPs to standardize risk analysis processes, improving consistency, response times, and decision quality. Reducing operational costs by $16.5MM.
- Streamlined intake workflows by creating a standardized form and integrating automation bots, APIs and improving transparency and communication for US Seller Governance.
- Managed policies and help pages across multiple marketplaces, ensuring compliance with local regulations.
- Collaborated with cross-regional teams to enhance experience for worldwide sellers.
- Created a dashboard enabling real-time monitoring of carrier performance, reducing incident resolution times by 40%.
- Oversaw key metrics and dashboard monitoring to identify growth opportunities and report performance.
- Managed Machine Learning Models reducing human moderation by 90%
- Designed and deployed a Python script to correct product classifications for 400,000+ items, preventing $10M in returnless refunds and securing a critical USPS contract.
Product Manager II
Amazon
Seattle, United States
03.2022 - 04.2024
- Developed and executed long-term vision and product roadmap for software team, focusing on Shipment Life Cycle Management/Tracking, Seller Reporting, and Value Recovery Services.
- Developed and owned products that identified inbound defects and supplied corrective behaviors to defect owners saving $300MM in supply chain cost savings.
- Collaborated with technical partners to develop machine learning models that addressed inventory gaps, reducing liabilities by $17MM.
- Over $785.7MM in total supply chain cost savings and $2.3B in inventory value recovery, including the elimination of 34.4MM unnecessary selling partner contacts from seller initiatives.
- Redesigned inventory tracking process for vendor payments, enhancing accuracy and efficiency.
- Advisor to the Accounting and Finance leadership team on inventory accounting policies and controls.
Program Manager II
Amazon
, United States
09.2021 - 03.2022
- Created seller facing workflows utilizing ML, improving resolution time by 56%.
- Owned the seller experience saving $24MM in variable cost savings.
- Improved the inbound shipment tracking accuracy from 80% to 95% and reduced the absolute error from 15 to 9 days through machine learning based predictions.
- Implemented new inventory ledger system to streamline communication of inventory availability and events via APIs and Seller Central, reducing 1.8MM unnecessary seller contacts.
- Managed policies and help pages across multiple marketplaces, ensuring compliance with local regulations.
- Collaborated with cross-regional teams to enhance experience for sellers globally.
Program Manager
Amazon
01.2020 - 01.2022
Associate Advisor
Amazon
11.2016 - 01.2022
- Built an Automated workflow for associates using SQL, JavaScript and APIs saving $100MM in labor costs and increased payout accuracy by 30%.
- Developed reporting metrics and Standard Operating Procedures that prevented $81MM in fraudulent payouts.
- Created dashboards and metrics to identify associate workloads, leading to $48MM in labor cost savings.
- Managed training and onboarding program for over 300 new hires, enhancing integration and productivity.
Skills
- Project and program management
- Cross-functional leadership
- Product operations
- Strategic and risk planning
- Supply chain management
- Market and business analysis
- Agile methodology
- Technical leadership
- Data management and analysis
- SQL databases
- Predictive modeling
- Analytical problem solving
- Compliance management
- Inventory control
- Process improvement
- Stakeholder engagement
- Effective communication skills
- Leadership and task prioritization
Timeline
Senior Program Manager
TikTok
09.2024 - Current
Product Manager II
Amazon
03.2022 - 04.2024
Program Manager II
Amazon
09.2021 - 03.2022
Program Manager
Amazon
01.2020 - 01.2022
Associate Advisor
Amazon
11.2016 - 01.2022