Toni McDuffie-Brookins
Spring,TX
Summary
Poised Dispatcher offering many years of experience. Well-versed in shipping policies, delivery requirements, and driver practices. Works efficiently and maintains professional demeanor in stressful situations.
Overview
7
7
years of professional experience
Work History
Dispatch Supervisor
Mv Transporation
Houston, TX
01.2023 - Current
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Identified locations and needs of callers to accurately send assistance.
Direct Care Supervisor
Gateway Foundation Rehab Centers
Humble, Texas
08.2020 - 02.2022
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Performed medication administration duties as required by policy.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled medical appointments for residents as needed.
- Participated in on-call rotation to provide support after hours.
- Resolved conflicts between staff members or between staff and residents when necessary.
- Developed strategies for improving customer service levels within the organization.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
- Conducted regular safety inspections of the facility.
- Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling.
Administrative Assistant
Catholic Charities Houston
Houston, Texas
03.2020 - 12.2021
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
Research Analyst
DISA Global Solutions
Houston, Texas
04.2018 - 01.2020
- Monitored current events and emerging trends to keep abreast with marketplace changes.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Education
Associate of Science - Health Care Administration
Houston Community College
Houston, TX06-2006
Skills
- Scheduling expertise
- Route planning
- Positive communication skills
- Employee training
- Mentoring and training
- Records maintenance
- Schedule checking and oversight
- Dispatcher monitoring
- Tracking of man hours
- Transportation coordination
- Logistics activities and coordination
- Attendance documentation
Timeline
Dispatch Supervisor
Mv Transporation
01.2023 - Current
Direct Care Supervisor
Gateway Foundation Rehab Centers
08.2020 - 02.2022
Administrative Assistant
Catholic Charities Houston
03.2020 - 12.2021
Research Analyst
DISA Global Solutions
04.2018 - 01.2020
Associate of Science - Health Care Administration
Houston Community College