Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Norton

Cedar Springs,MI

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Sales Associate

Dollar General
06.2022 - Current
  • Maintained balanced cash drawer.
  • Assist customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.

Trainer

Universal Traffic Service Inc
11.1999 - Current
  • Audit and correct billing and posting documents for accuracy.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Responded to customer concerns and questions on daily basis.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Interpreted tariffs, data to detect non-compliance.
  • Educated clients on proper use of products and systems.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Escrow Assistant

Old Kent Bank
05.1998 - 11.1999
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Calculated and issued policyholders' premiums, refunds and adjustments.
  • Checked documentation for accuracy and validity on updated systems.
  • Coordinated with contracting department to resolve payer issues.
  • Collected premiums and issued accurate receipts.

Accounting Assistant

Universal Traffic Service
10.1995 - 05.1998
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Managed complex problem-solving for upper management in order to complete projects on-time.
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.

Bank Teller

Michigan National Bank
06.1990 - 01.1996
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Education

No Degree - Accounting And Data Processing

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Creston High School
Grand Rapids, MI
1984

Skills

  • Relationship selling
  • Verbal/written communication
  • Money Handling
  • Problem-solving skills
  • Reliable and punctual
  • Policy and Procedure Adherence
  • Time Management
  • Customer Service
  • Organizational Skills

Timeline

Sales Associate

Dollar General
06.2022 - Current

Trainer

Universal Traffic Service Inc
11.1999 - Current

Escrow Assistant

Old Kent Bank
05.1998 - 11.1999

Accounting Assistant

Universal Traffic Service
10.1995 - 05.1998

Bank Teller

Michigan National Bank
06.1990 - 01.1996

No Degree - Accounting And Data Processing

Grand Rapids Community College

High School Diploma -

Creston High School

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Toni Norton