Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Owens

Scottsburg,IN

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 4-year history of successful industry performance.

Overview

5
5
years of professional experience

Work History

Shift Manager

Arbys
11.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Property Manager

Premier Property Management
02.2022 - 09.2023
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Assistant General Manager

Arbys
01.2019 - 10.2021
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Education

High School Diploma -

Scottsburg Senior High School
Scottsburg, IN
06.2018

Skills

  • Corporate Communications
  • Operations Management
  • Staff Training
  • Budget Planning
  • Policy Development
  • Team Leadership
  • Inventory Tracking and Management
  • Staff Management
  • Payroll Administration and Timekeeping

Timeline

Shift Manager

Arbys
11.2023 - Current

Property Manager

Premier Property Management
02.2022 - 09.2023

Assistant General Manager

Arbys
01.2019 - 10.2021

High School Diploma -

Scottsburg Senior High School

Similar Profiles

CREATE PROFILE
Toni Owens