Toni Pfaffenroth
Rockwood,TN
Summary
Supported security operations with over one year of experience in both armed and unarmed roles.,Assisted in supervising teams and managing security tasks across diverse client sites.,Executed responsibilities according to strict operating procedures set by the company.,Possesses an armed security license along with certifications in CPR and AED.,Demonstrates skills in conflict management, surveillance, and cash handling, complemented by a solid background in customer service and retail management.,Aims to expand knowledge and experience within the nuclear industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Armed Messenger/Driver
Night Shift Supervisor
CVS Pharmacy
Knoxville, TN
10.2025 - Current
- Supervised night operations to ensure compliance with safety and procedural standards.
- Managed staffing levels, optimizing team performance during high-demand hours.
- Conducted inventory audits, ensuring accurate stock levels and minimizing discrepancies.
- Trained new employees on operational procedures, enhancing onboarding efficiency.
- Implemented process improvements, reducing waste and increasing workflow efficiency.
- Monitored customer service quality, addressing issues to enhance patient satisfaction.
- Coordinated nightly cash reconciliation, ensuring accuracy in financial reporting.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
- Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
- Trained staff members to perform inventory management, customer service and maintenance.
- Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
- Implemented quality control measures to ensure products met company standards before leaving the facility during the night shift operations.
- Upheld federal safety standards and environmental disposal protocols.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Conducted regular performance reviews for night shift employees, setting goals for professional growth and addressing any areas requiring improvement.
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated project workflows for departments.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Armed Security Officer
Allied Universal
Knoxville, TN
04.2023 - Current
- I upgraded my security license from unarmed to an armed. I'm currently working an unarmed site, but looking to get an armed position.
Unarmed Security Officer/Supervisor
Dynamic Security
Knoxville, TN
06.2022 - 04.2023
- I worked several unarmed sites and was a site supervisor at UPS. I received most of my experience from working at different client locations when needed.
Store clerk/ fuel manager/ Drug/Gm manager
Kroger
Harriman, TN
08.2007 - 06.2022
- Spent fifteen years with the Kroger Company. During that time, I acquired a lot of experience in various roles.
Education
High school diploma - undefined
Oak Ridge High School
Oak Ridge, TNSkills
- Supervising experience
- Biometric access control systems
- Defensive driving
- Organizational skills (10 years)
- Alarm systems
- Cash amount verification
- Conflict Management
- Communication skills (10 years)
- Surveillance
- Armored vehicles
- Security
- Tactical gear
- CCTV
- Armored car messenger experience
- Two-way radio communication
- Firearm handling
- Cash transportation
- Retail Sales
- CCTV system operation (AV)
- Security escort duties
- Handling large sums of money
- Driving
- Conflict management
- Use-of-force protocols
- Supervising Experience
- Sales
- GPS
- Typing
- Firearms
- Management (3 years)
- Heavy lifting
- Cash register
- Armored car security - Armored car security experience (1-2 years)
- Problem-solving in high-pressure situations
- Cash Handling
- Writing Skills
- Retail sales
- Patrolling
- Security team coordination
- Customer service
- Physical access control
- Perimeter security enforcement
- Cash delivery
- Cash handling
- Armored car driver experience
- Computer skills (10 years)
- Loss Prevention
- ATM services
- Customer Service
- Microsoft Office (5 years)
- Armored vehicle security measures
- First aid
- Cash pickup
- High-value asset protection
Certification
- Driver's License
- Armed Security License
- CPR Certification
- Guard Card
- AED Certification
- Firearms License
- Firearm Handling Certification
- Class D Security
Timeline
Night Shift Supervisor
CVS Pharmacy
10.2025 - Current
Armed Security Officer
Allied Universal
04.2023 - Current
Unarmed Security Officer/Supervisor
Dynamic Security
06.2022 - 04.2023
Store clerk/ fuel manager/ Drug/Gm manager
Kroger
08.2007 - 06.2022
Armed Messenger/Driver
High school diploma - undefined
Oak Ridge High School