Toni Pratt
Mansfield,TX
Summary
Motivated Fleet Manager well-educated in all regulatory requirements, including OSHA. A diligent leader dedicated to routinely maintaining all company work vehicles. Ready for a new role working as part of a highly talented operations team.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Fleet Manager
FirstFleet Inc.
Fort Worth, TX
12.2017 - Current
- Managed 3 supervisors and over 39 drivers, overseeing hourly payroll and weekly audits. As well as communicate with our Mechanics making sure our trailers and trucks are being serviced. Coordinated all appointments for loads, ensuring on-time delivery (OTD). I currently use TMW and motive for our systems. As well as just starting to use Freight Science. Resolved issues for current customers, addressing and fixing problems as they arose. I responded to calls 24/7 to ensure my terminal had all necessary resources.
- Oversaw driver assignments at FirstFleet to facilitate smooth dispatch coordination.
- Tracked fleet maintenance schedules, ensuring timely repair follow-ups for vehicles.
- Ensured adherence to DOT regulations by enforcing safety procedures in daily operations.
Dispatcher
Gardner Trucking
Alvarado, TX
11.2015 - 12.2017
- At my previous employer, I worked overnight. I Coordinated local and regional drivers for efficient routing.. I also worked with truckmate, Fleet Tracker, Omnitracs, and Comdata. Dispatched drivers on loads and set up appointments, prioritizing customer satisfaction and timely service. Also contacted wrecker services and 24-hour repair shops if drivers are broken down or need repairs. Coordinated with daytime dispatchers, managing night operations and supporting driver needs.
- Managed driver dispatch for Gardner Trucking, ensuring timely freight assignments.
- Tracked shipment status through Gardner Trucking's systems for accurate updates.
- Arranged pickup and delivery appointments for customers of Gardner Trucking to ensure smooth logistics.
Dispatcher/Customer Service
Blackbull Towing
Fort Worth, TX
07.2014 - 07.2015
- Answered multiline phone system, providing timely assistance to customers regarding vehicle retrieval. Also input all the towed vehicles' information; as well as information to release vehicles. Assisted customers and managers in retrieving vehicles and resolving apartment issues. Make sure the customers have all the required information to get their vehicle out and have the correct amount of money. Managed filing and certified letters for Fort Worth and Dallas locations, ensuring accurate documentation and communication. Assisted with various office tasks to support operations and meet management needs.
- Handled emergency towing inquiries to ensure timely service for customers.
- Coordinated the dispatch of tow trucks to various roadside assistance locations.
- Organized driver routes by effectively communicating via radio and phone.
Dispatcher/Customer Service
Excalibur Towing
Fort Worth, TX
05.2013 - 05.2014
- Answered multiline phone system to assist customers and manage inquiries. Processed invoices for accurate record-keeping and input into the system. Verified vehicle statuses through VTR checks. Facilitated document transmission via fax for timely correspondence, use excel, Drafted documents in Word to support communication needs, and neat scan. Also input all the towed vehicles' information; as well as information to release vehicles. Assisted customers with vehicle retrieval processes and managers with what is needed to either get their vehicle out or help with the apartment. Ensured customers received all necessary information for vehicle retrieval to get their vehicle out and have the correct amount of money. Managed filing and certified letters for Fort Worth and Arlington locations.
- Coordinated driver schedules using radio, phone, and GPS tracking systems.
- Organized driver assignments to optimize route efficiency and improve service delivery. using radio, phone, and GPS tracking systems.
- Answered multiline phone system to assist customers and manage inquiries. Processed invoices for accurate record-keeping and input into the system. Conducted VTR checks to verify vehicle statuses as needed. Facilitated document transmission via fax for timely correspondence, use excel, Drafted documents in Word to support communication needs, and neat scan. Also input all the towed vehicles' information; as well as information to release vehicles. Assisted customers with vehicle retrieval processes and managers with what is needed to either get their vehicle out or help with the apartment. Ensured customers received all necessary information for vehicle retrieval to get their vehicle out and have the correct amount of money. Managed filing and certified letters for Fort Worth and Arlington locations.
Sales Coordinator
Manheim DFW Auto Auction
Fort Worth, TX
07.2008 - 04.2011
- Ensured dealer/customer satisfaction by facilitating a welcoming auction experience. Getting all their units in the system and making sure they are online. Addressed sales reps' inquiries and resolved issues to support team effectiveness. Ensured all MER cars were online and accurately entered into the system, maintaining cleanliness and organization. Managed tasks both outdoors in varying weather and indoors, answering phone inquiries and performing computer operations. As well as managing inventory.
- Coordinated dealer paperwork for auction sales at Manheim DFW Auto Auction.
- Scheduled vehicle runs and sale lanes for consignors and buyers.
- Processed post-sale documents, invoices, and title packets for transactions.
Education
High School Diploma -
Academia Christian Academy
Arlington, TX 08.2002 - 01.2005
Skills
- Fleet dispatch
- Fleet management
- Customer service
- TMW systems
- DOT compliance
- Load scheduling
- Fleet compliance oversight
- Safety monitoring
- Transportation regulations
- Operations and logistics
- TMW system
- Motive platform
- Customer relationship management
- Attention to detail
- Effective communication
- Problem-solving
- Freight science
Timeline
Fleet Manager
FirstFleet Inc.
12.2017 - Current
Dispatcher
Gardner Trucking
11.2015 - 12.2017
Dispatcher/Customer Service
Blackbull Towing
07.2014 - 07.2015
Dispatcher/Customer Service
Excalibur Towing
05.2013 - 05.2014
Sales Coordinator
Manheim DFW Auto Auction
07.2008 - 04.2011
High School Diploma -
Academia Christian Academy
08.2002 - 01.2005