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Full TimeLocation Preference
On-SiteRemoteHybridLocation: Omaha, NE
Open to relocation: Yes
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TONI R LAWSON
Omaha,NE
Work Preference
Summary
Dynamic property management specialist with a strong background in resident relations, leasing coordination, and financial oversight. Proficient in handling inquiries, resolving complaints, and ensuring compliance with all housing regulations. Seeking to leverage comprehensive skills to enhance community operations as a Community Business Manager.
Overview
23
23
years of professional experience
Work History
Community Business Manager
Seldin Corporation
Omaha, NE
08.2025 - Current
- Oversee daily operations of the community, ensuring high levels of resident satisfaction and operational efficiency.
- Resolved resident inquiries, complaints, and service requests promptly, enhancing resident satisfaction.
- Coordinate leasing activities, including property tours, application processing, and lease agreements.
- Managed financial transactions, including rent collection and delinquency follow-ups, ensuring timely revenue flow.
- Ensure compliance with all local, state, and federal housing regulations, including fair housing laws.
- Coordinated with maintenance staff to schedule repairs and conduct property inspections, maintaining property standards.
- Handled extra responsibilities to meet team objectives.
- Organized events to foster relationships between residents and local businesses.
- Collaborated with local organizations to support resident initiatives and activities.
Assistant Community Business Manager
Seldin Corporation
Omaha, NE
10.2024 - 08.2025
- Oversee daily operations of the community, ensuring high levels of resident satisfaction and operational efficiency.
- Responded to resident inquiries, complaints, and service requests, ensuring prompt resolutions to enhance resident satisfaction.
- Coordinate leasing activities, including property tours, application processing, and lease agreements.
- Processed financial transactions, managing rent collection and delinquency follow-ups to maintain revenue flow and compliance with policies.
- Ensure compliance with all local, state, and federal housing regulations, including fair housing laws.
- Coordinated with maintenance staff to schedule repairs and conduct property inspections, ensuring quality standards and timely resolutions.
- Facilitated resident meetings to gather feedback and address concerns effectively.
Non-Medical Transportation Driver
Mojo Transportation
Omaha, NE
10.2023 - 09.2024
- Delivered timely transportation for clients to non-medical appointments, ensuring accessibility and punctuality.
- Operated medical transportation vehicles for patient transfers and appointments.
- Ensured timely arrivals at medical facilities for scheduled pick-ups and drop-offs.
- Assisted patients with boarding and exiting vehicles safely and comfortably.
Customer Account Specialist
Airlite Plastics
Omaha, NE
03.2020 - 07.2023
- Managed customer communications via phone and email to streamline order processing.
- Facilitated order fulfillment by ensuring accurate product loading and coordinating transportation logistics.
- Developed detailed loading diagrams to enhance trailer space utilization.
CSR II
MetLife
Omaha, NE
04.2019 - 03.2020
- Supported clients through claims process, delivering accurate information to improve their experience.
- Resolved customer inquiries regarding Long-Term Care Insurance to enhance client understanding and satisfaction.
- Coordinated billing adjustments and termination requests across departments to ensure timely resolution.
Specialist II
LOUP Logistics
Omaha, NE
10.2017 - 10.2018
- Monitored railcar logistics, ensuring timely and precise deliveries.
- Coordinated with railroad companies to resolve transit issues, enhancing operational efficiency.
- Maintained proactive communication with customers about shipment statuses, fostering transparency and trust.
Order Management Specialist
Union Pacific Distribution Service (UPDS)
Omaha, NE
06.2003 - 10.2017
- Resolved complex billing issues, enhancing service for a diverse client base of over 100 customers.
- Developed billing strategies that supported pricing structures and marketing goals.
- Managed invoicing processes, ensuring accuracy aligned with senior management expectations.
Education
Diploma - Information Management
Wright Business School
Kansas City, MOSkills
- Property management
- Financial oversight
- Budget management
- Compliance adherence
- Property leasing
- Resident relations
- Customer relationship management
Leadership And Achievements
- Chairperson of BEN, LEAD, and YWCA initiatives.
- Led and trained multiple teams on Quote-to-Cash processes.
- Recipient of the 2013 Summit Award; nominated for two additional years.
- Multiple courses taken in UKG Pro Learning System.
Timeline
Community Business Manager
Seldin Corporation
08.2025 - Current
Assistant Community Business Manager
Seldin Corporation
10.2024 - 08.2025
Non-Medical Transportation Driver
Mojo Transportation
10.2023 - 09.2024
Customer Account Specialist
Airlite Plastics
03.2020 - 07.2023
CSR II
MetLife
04.2019 - 03.2020
Specialist II
LOUP Logistics
10.2017 - 10.2018
Order Management Specialist
Union Pacific Distribution Service (UPDS)
06.2003 - 10.2017
Diploma - Information Management
Wright Business School