Toni Schlemmer
Learning & Development Professional
Pittsburgh,PA
Summary
Accomplished professional offering extensive experience in training, learning design, and strategic communication management. Skilled in developing and delivering engaging live, virtual, and on-demand training sessions for employees across the organization. Proven success in designing and production of effective training materials such as online/e-learning modules and microlearning courses. Experienced Training Specialist with 20-year record of success in instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage 20 years in Learning and Development to take on a dynamic role with Centene Corporation.
Overview
31
31
years of professional experience
Work History
Director of Communication
Calvin Presbyterian Church
04.2022 - Current
- Design and implement innovative website and social media updates to enhance user experience.
- Optimize communication and scheduling processes through advanced proficiency in MS Outlook, Mail Chimp, and Google Suite.
- Ensure seamless integration of content management systems like WIX and WordPress to maintain a dynamic and accessible online presence.
- Modernized online footprint of religious organizations by developing and executing digital strategy.
- Revamped website content to improve user experience and increase web traffic.
- Championed internal culture initiatives that fostered a more inclusive workplace environment.
- Spearheaded rebranding initiative, aligning visual identity with company values and strategic direction.
- Developed key messaging for all external-facing materials to ensure consistency across channels and touchpoints.
Training Content Developer
Beacon Hill Consulting Group (Remote)
03.2021 - 03.2022
- Conducted comprehensive needs analyses with business unit leaders to identify training.
- Developed educational materials to support product training initiatives, leading to increased customer satisfaction scores.
- Crafted and deployed variety of training materials across multiple platforms, including instructor-led, computer-based, web-based, and mobile formats, to accommodate diverse learning styles and enhance organizational development.
- Aligned training strategies with organizational goals by collaborating with subject matter experts and business leaders.
- Improved knowledge retention by 15% by implementing targeted learning objectives.
- Boosted employee engagement by 25% through development of versatile training materials for company-wide programs.
Training Specialist
McKesson Pharmacy Systems (Remote)
03.2020 - 03.2021
- Company Overview: Remote
- Conducted comprehensive needs assessments with business unit leaders to pinpoint educational requirements and close proficiency gaps.
- Created and executed learning objectives that propelled development and performance enhancements.
- Ensured training effectiveness by regularly evaluating and updating course content to meet evolving industry standards and learner needs.
- Designed and developed interactive e-learning courses using Adobe Captivate, resulting in a 20% increase in learner engagement and a 15% improvement in knowledge retention
- Implemented engaging training materials for diverse delivery methods, such as instructor-led, computer-based, web-based, and mobile training, resulting in a 25% increase in employee engagement.
- Collaborated with subject matter experts to ensure accurate, up-to-date content in all training materials.
- Evaluated employee performance post-training to measure the effectiveness of instructional methods and materials.
- Conducted one-on-one coaching sessions for underperforming employees to improve their technical abilities.
Training Specialist
FedEx Supply Chain (Remote)
04.2018 - 03.2020
- Identified educational needs and addressed skill gaps with business unit leaders.
- Developed comprehensive curricula and job aids to strengthen overall training and development framework.
- Assessed training effectiveness through post-training evaluations, adapting programs to optimize outcomes.
- Ensured alignment of educational materials with organizational goals and industry standards.
- Maximized end-user software and hardware proficiency via successful deployment of competency-based training programs.
- Developed and delivered training programs on system operations.
- Led new hire initiatives by leading various forms of onboarding and skills training for employees.
- Created training procedure manuals, guides, and course materials and facilitates training sessions.
Learning and Development Specialist
American Automobile Association (AAA)
04.2017 - 04.2018
- Leveraged expertise in learning management systems and instructional design tools to refine training content.
- Streamlined onboarding process for customer service specialists with a specialized four-week training program.
- Augmented team productivity by 15% through creation and delivery of comprehensive training program
- Developed and delivered training programs on system operations.
- Led new hire initiatives by leading various forms of onboarding and skills training for employees.
Office Manager
Trinity Evangelical Lutheran Church
10.2012 - 04.2017
- Managed daily administrative operations and facilitated church communications using MS Office, Outlook, and Google Suite to optimize calendar management.
- Analyzed membership data using advanced Excel functions, providing insights for strategic planning and growth initiatives.
- Coordinated with church leadership to implement effective office policies and procedures, improving overall organizational efficiency.
- Amplified online presence by 20% through strategic content management and website optimization.
- Fostered a collaborative environment that supported church activities and member involvement.
Accreditation Consultant
Accrediting Council for Continuing Education
12.2008 - 10.2012
- Conducted rigorous data analysis to inform evidence-based recommendations for program improvements.
- Conduced regular audits of evaluation systems and processes to identify opportunities for increased efficiency, effectiveness, and overall quality improvement.
- Ensured compliance with ethical guidelines in all aspects of the evaluation process, safeguarding participant confidentiality and privacy rights.Conducted assessments (e.g., graduating student survey, alumni survey), analyzed results, and reported findings for evaluation.
- Provided rubrics to faculty for documenting course outcomes and supporting analytics.
- Mapped and analyzed curriculum to ensure essential concepts and skills are covered.
- Integrated content, skills, and activities across the curriculum.
- Established an objective comparative analysis of the institution’s report and the operational characteristics.
Verified accuracy and validity of data through inquiry, observation and sampling techniques. - Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Facilitated collaboration among evaluation teams and program staff to ensure alignment of goals, objectives, and measurement strategies.
Training Specialist, Information Technology
GlaxoSmithKline Consumer Healthcare
09.1994 - 08.2008
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Developed training handbooks, computer tutorials and reference materials.
Education
Bachelor of Arts - Education
Alderson Broaddus College
Philippi, WVDale Carnegie Course Certification - undefined
Dale Carnegie of Pittsburgh
Pittsburgh, PASkills
User Experience Optimization
Timeline
Director of Communication
Calvin Presbyterian Church
04.2022 - Current
Training Content Developer
Beacon Hill Consulting Group (Remote)
03.2021 - 03.2022
Training Specialist
McKesson Pharmacy Systems (Remote)
03.2020 - 03.2021
Training Specialist
FedEx Supply Chain (Remote)
04.2018 - 03.2020
Learning and Development Specialist
American Automobile Association (AAA)
04.2017 - 04.2018
Office Manager
Trinity Evangelical Lutheran Church
10.2012 - 04.2017
Accreditation Consultant
Accrediting Council for Continuing Education
12.2008 - 10.2012
Training Specialist, Information Technology
GlaxoSmithKline Consumer Healthcare
09.1994 - 08.2008
Dale Carnegie Course Certification - undefined
Dale Carnegie of Pittsburgh
Bachelor of Arts - Education
Alderson Broaddus College
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