Toni Stockton
Bethel,OH
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
Cato's Fashion
Dayton , OH
2022.07 - 2022.11
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Quality Control Inspector
Intralot USA
Mason, OH
2018.04 - 2020.03
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Trained new employees on proper use of test equipment and inspection techniques.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
STNA
Multiple employers same job
Cincinnati, OH
1997.09 - 2007.03
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Collected specimens for laboratory tests.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Helped maintain a clean and orderly environment throughout the facility.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Transported patients between rooms or units as needed.
- Responded quickly during emergency situations in accordance with hospital protocols.
- Provided emotional support and comfort to patients when needed.
- Ensured that all necessary equipment was available for use during patient care activities.
- Participated in continuing education programs related to nursing assistant duties.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Assistant Store Manager
United Dairy Famers Inc.
Cincinnati, Ohio
1992.05 - 1994.09
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Some College (No Degree) - Information Technology
University of Cincinnati Clermont College
Batavia, OHAssociate of Science - Nursing RN
Backfield College
Florence, KYSkills
- Loss Prevention
- Department Oversight
- Store Organization
- Stock management
- Customer Relations
- Operations Oversight
- Records Maintenance
- Flexible Schedule
- Time Management
- Store Opening and Closing
- Mentoring and Coaching
- Order Management
- Cash auditing
- Team Building and Leadership
- Stock Rotations
- Incident Reports
- Issue Resolution
- Relationship building and management
- POS systems operations
- Operations
- Customer Service
- Assignment Delegation
- Staff Scheduling
- Scheduling Coordination
- Inventory counting
- Hiring and Training
- Strategic Merchandising
- Inventory Control
- Staff Management
- Staff Supervision
- Display Setup
- Vendor Management
- Retail Operations
- Customer Service and Engagement
- POS Systems
- Process Improvements
- Customer experience
- Regulatory Compliance
- Employee Scheduling
- Employee Coaching
- Transaction Processing
- Upselling and Cross Selling
- Pricing and Markdowns
- Customer Service Management
- Problem-Solving
- Team Management
- Motivational Techniques
- Shift Scheduling
- Attention to Detail
- Sales Techniques
Timeline
Assistant Store Manager
Cato's Fashion
2022.07 - 2022.11
Quality Control Inspector
Intralot USA
2018.04 - 2020.03
STNA
Multiple employers same job
1997.09 - 2007.03
Assistant Store Manager
United Dairy Famers Inc.
1992.05 - 1994.09
Some College (No Degree) - Information Technology
University of Cincinnati Clermont College
Associate of Science - Nursing RN
Backfield College