Summary
Overview
Work History
Education
Skills
Timeline
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Toni Turrell

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills and a detail-oriented team player. Ready to help team achieve company goals. Strong work ethic and a respectful and straightforward manner of communication. Keeps an open mind when listening to criticism from superior and colleague.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon
09.2022 - Current
  • Implemented innovative teaching methods, resulting in increased comprehension and retention.
  • Train new employees in process path
    Inspect outgoing packages to insure customer satisfaction.
  • Process incoming packages in a timely manner.
  • Collaborate with AM and PA to focus on improving quality and safety in assigned areas
    Complete daily audits on AA's.
  • Work with leadership to meet daily deadlines
    Provide help to flex drivers when needed.
  • Maintain clean and safe work areas.
  • Monitor station command to help with quality.
  • Problem solve packages in a timely manner to insure delivery window is met.


Travel Care Professional

Teleperformance USA
05.2018 - 08.2022
  • Managed travel arrangements involving multiple destinations, transport modes, and accommodations for American Express Card Holders.
  • Booked flights, as well as servicing flights for American Express Card Holders
  • Booked Hotels American Express Card Holders as well as making changes if needed
  • Reserved Car Rentals.

Education

BBA - Business Administration And Accounting

Southern New Hampshire University
Hooksett, NH
06.2028

High School Diploma -

Harker Heights High School
Harker Heights, TX
05.2005

Skills

  • Adaptive Learning
  • Peer Mentoring
  • Learning Styles
  • Collaborative learning
  • Differentiated Instruction
  • Training facilitation
  • Digital Literacy
  • Feedback Delivery
  • Group and individual instruction
  • Lesson implementation
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Customer Engagement
  • Customer Engagement
  • Team Player
  • Customer Service
  • Attention to Detail
  • Decision-Making
  • Creative Thinking

Timeline

Learning Ambassador

Amazon
09.2022 - Current

Travel Care Professional

Teleperformance USA
05.2018 - 08.2022

BBA - Business Administration And Accounting

Southern New Hampshire University

High School Diploma -

Harker Heights High School

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Toni Turrell