Toni A. Warner
Parker,CO
Summary
An experienced and energetic professional with a strong background in community engagement and outreach. Known for effective communication, conflict resolution, and relationship-building skills. Consistently drives initiatives and collaborates seamlessly with diverse teams. Adaptable to changing environments and focused on achieving impactful results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Representative
Shea Homes
06.2023 - Current
- Demonstrate models and community amenities to prospective buyers
- Using the SalesForce platform, create and maintain a pipeline for sales opportunities and follow-up to convert prospects into buyers
- Achieve sales and closing goals consistent with company goals
- Help maintain the condition of models, inventory "Designer" homes, the sales office, community signage, and marketing materials
- Implement Shea Homes policies to guide buyers through the buying, mortgage, construction, and closing processes
- Provide excellent customer service, adhere to sales dress code policy, and maintain a positive company image to all internal and external customers
- Learn facets of new home construction process, floor plans and features, exterior design styles, available options, and neighborhood amenities
- Lend support to Level 3 Community Representatives with daily sales and office responsibilities
- Create and maintain relationships with the broker community
- Weekly and monthly reports to communicate sales activities and competition management
- Attend training seminars and workshops to enhance professional knowledge
- Attend weekly sales and construction meetings
Pro Sales Specialist
Lowes #2742 & #1755
06.2022 - 06.2023
- Company Overview: Home Improvement Retailer
- Create new and maintain Pro customer relationships that result in increasing retail sales throughout the store
- Cold and warm calls to Pro customers offering our programs that can be specifically tailored to their business needs
- Execute Pro orders and projects from simple materials needed to acquiring blueprints of new house builds and figuring the quantity of materials needed based on square footage and other measuring elements
- Develop and maintain relationships with Lowes vendors that supply our Pro customers
- Assist in take-offs, ordering the proper materials needed from our vendors, and confirming quantities are available at the time a builder needs
- Work with Pro Sales Managers (PSM's) who work with larger, national accounts to build quotes, find product with our vendors, and execute those orders
- Work with the Pro Team in increasing sales together while also working with our lumber and fulfillment team to pull product and organize for delivery or pick-up
- Schedule deliveries and/or pick-ups for products to residential or commercial work sites
- Create specialized, competitive quotes to gain and maintain Pro business
- Meet store sales goals of $22,000.00 per week and/or $88,000.00 per month minimum
Head Cashier/Administrative
Lowes #2742
06.2021 - 06.2022
- Company Overview: Home Improvement Retailer
- Supervise all front end cashiers and customer service associates to provide safe and excellent customer service
- Troubleshoot technical malfunctions of registers, computers, self-checkout stations and card readers
- Create and manage daily break schedules
- Give manager overrides and make managerial decisions based on the needs of the customers
- Help distraught customers find solutions to product or service dissatisfaction
- Opening or closing duties which include disbursing or closing tills, working with assistant manager to deposit into the safe and maintaining clean, safe and orderly checkout areas
- Assist with online fulfillment orders, work the Due File report to contact customers who had outstanding invoices or products that needed to be picked up and/or paid for
- Cash office - Counting and balancing the store safe, counted and rebuilt tills from the previous day's business, distributed tills for the current day's business, created the deposits, created daily business folders and ordered more cash if needed
- Research any excessive overages/shortages
Corporate Sales Representative
Priority Artificial Lift
01.2019 - 03.2020
- Company Overview: Priority designs, validates, and manufactures side pocket mandrels, gas lift valves, and a complete line of plunger lift equipment for the oil and gas market
- Contact new Operators, Production & Petroleum Engineers through phone calls, emails and face-to-face visits offering our service of Gas and Plunger Lift options to increase their well production
- Maintain relationships with our current clients by making monthly visits, taking them to breakfast, lunch and dinners
- Assist our more seasoned sales teams in making new contacts with their current clients but needing to meet other engineers
- Learning how to create Gas Lift Designs for clients
- Organized and set up our company's booth for local expos and trade shows
- Helped get our company get involved with local charities and events such as golf tournament fundraisers and dinner fundraisers
- Priority designs, validates, and manufactures side pocket mandrels, gas lift valves, and a complete line of plunger lift equipment for the oil and gas market
Jockey Agent
DelWar Racing, LLC
03.2013 - 08.2016
- Booking mounts for riders
- Build and maintain relationships with trainers and owners
- Evaluate races to determine rider's best opportunities
- Schedule rider introductions to trainers and owners
- Schedule rider to gallop/breeze horses to earn mounts
- Help rider manage income and expenses
Placing Judge & Entry Clerk
Gulfstream Park
11.2014 - 02.2016
- Company Overview: Horse Racetrack
- Took entries from Trainers, Owners and Jockey Agents and entered into the InCompass Program for the next week's races
- Helped proof check the Overnight and program pages before it was to be published to the betting public
- Researched and called upon horses that fit racing conditions to fill races
- Created PNG images of jockeys' silks for Trakus using Photoshop to be displayed during live racing
- As a Placing Judge, I evaluated the order of finish during live racing and posted the results to the betting public
Education
Associate of Arts - Criminology
Pueblo Community College
Pueblo, COMassage Therapy - Massage Therapy
Colorado School of Healing Arts
Wheat Ridge, CO05.2008
Arvada Senior High School
Arvada, CO01.1997
Skills
- Microsoft Office Outlook
- Adobe
- Bookkeeping
- Management
- Outside & Telephone Sales
- Retail
- Networking
- Observation
- Critical Thinking
- Conflict resolution
- Marketing
- Problem-Solving
- Decision-making
- Relationship building
- Self motivation
- Analytical thinking
- Social Media Management
- Multi-tasking
- CRM/SalesForce
- Brand awareness
- Creativity and innovation
- Excellent communication
- Organizational skills
- Team collaboration
Certification
- Certified Massage Therapist, 05/01/08, 11/01/09
- Gas Lift Design School, 04/01/19, 02/01/20
Honorawards
- President's List, Pueblo Community College, 2020 - 2022
- Pueblo Community College Foundation Scholarship, Credit Union of Colorado Foundation, 2021 - 2022
- Pueblo Community College Foundation Scholarship, Baca, Carlos & Olive Criminal Justice Scholarship, 2021 - 2022
- Phi Theta Kappa Honor Society, Pueblo Community College, 2021 - 2022
Timeline
Community Representative
Shea Homes
06.2023 - Current
Pro Sales Specialist
Lowes #2742 & #1755
06.2022 - 06.2023
Head Cashier/Administrative
Lowes #2742
06.2021 - 06.2022
Corporate Sales Representative
Priority Artificial Lift
01.2019 - 03.2020
Placing Judge & Entry Clerk
Gulfstream Park
11.2014 - 02.2016
Jockey Agent
DelWar Racing, LLC
03.2013 - 08.2016
Massage Therapy - Massage Therapy
Colorado School of Healing Arts
Associate of Arts - Criminology
Pueblo Community College
Arvada Senior High School
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