Toni Webb
Roosevelt,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Intelligent CSR with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Overview
3
3
years of professional experience
Work History
CSR
Strata Netowrks
04.2023 - Current
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Strata Networks
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Salon Manager
Ooh La La And Friends
04.2021 - 12.2023
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Promoted business through marketing initiatives and use of social media.
- Prepared annual budgets with controls to prevent overages.
Education
High School Diploma -
Uintah High School
Vernal, UT05.2016
Skills
- Positive Attitude
- Written Communication
- Process Improvement
- Problem Solving
- Financial Management
- Decision-Making Skills
- Problem-Solving Skills
- Account Management
Timeline
CSR
Strata Netowrks
04.2023 - Current
Cashier
Strata Networks
12.2022 - Current
Salon Manager
Ooh La La And Friends
04.2021 - 12.2023
High School Diploma -
Uintah High School
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