Toni West
Dunkirk,NY
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Rehabilitation Counselor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rehabilitation Counselor
Southern Tier Environments For Living , Inc.
Dunkirk, NY
02.2024 - Current
- Improved client rehabilitation outcomes by developing and implementing customized treatment plans.
- Enhanced clients'' quality of life with comprehensive counseling services addressing their unique mental, emotional, and physical needs.
- Collaborated with interdisciplinary teams to create holistic treatment plans for optimal client recovery.
- Assisted clients in achieving vocational goals through focused job coaching and training sessions.
- Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors.
- Mobilized case management system to document service delivery and case progress.
CNA
Chautauqua Nursing & Rehabilitation Center
Dunkirk, NY
02.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Crisis Line Worker
CHAUTAUQUA OPPORTUNITIES, INC
Dunkirk, NY
11.2023 - Current
- Improved caller experience by providing empathetic listening and support during crisis situations.
- Managed high-stress calls effectively, utilizing active listening and problem-solving skills.
- Reduced wait times for callers through efficient call management and timely response to incoming contacts.
- Enhanced team performance by collaborating with colleagues in sharing resources and best practices.
- Contributed to a supportive work environment by actively participating in team meetings and trainings.
- Offered supportive counseling and crisis intervention to individuals in crisis.
Lab Technician
Orthodontists Associates Of Western New York
Dunkirk, NY
10.2023 - Current
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Improved lab technician training program, resulting in higher employee retention rates and increased productivity.
Direct Care Aide
Aspire Of WNY
Fredonia, NY
03.2019 - 12.2023
- Improved patient care by attentively monitoring and addressing individual needs.
- Enhanced patient comfort through personalized assistance in daily activities such as bathing, dressing, and feeding.
- Promoted a safe and hygienic environment by maintaining clean living spaces for patients.
- Assisted with physical therapy exercises to support patients in regaining mobility and independence.
- Provided emotional support for patients and their families during difficult times, fostering trust and open communication.
Shift Manager
McDonald's
Fredonia, NY
08.2014 - 03.2019
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
Bachelor of Arts - Criminal Justice
State University of New York At Fredonia
Fredonia, NY05.2021
Associate of Applied Science - Individual Studies
Jamestown Community College
Dunkirk, NY05.2018
Skills
- Individual Counseling
- Professional ethics
- Continuing education
- Client Advocacy
- Case management expertise
- Goal setting strategies
- Case Management
- Active Listening
- Decision-Making
- Analytical Thinking
- Adaptive technology proficiency
- Performance Appraisals
Certification
- CNA - Certified Nursing Assistant
Timeline
Rehabilitation Counselor
Southern Tier Environments For Living , Inc.
02.2024 - Current
CNA
Chautauqua Nursing & Rehabilitation Center
02.2024 - Current
Crisis Line Worker
CHAUTAUQUA OPPORTUNITIES, INC
11.2023 - Current
Lab Technician
Orthodontists Associates Of Western New York
10.2023 - Current
Direct Care Aide
Aspire Of WNY
03.2019 - 12.2023
Shift Manager
McDonald's
08.2014 - 03.2019
Bachelor of Arts - Criminal Justice
State University of New York At Fredonia
Associate of Applied Science - Individual Studies
Jamestown Community College