Toni Williams
Norfolk,VA
Summary
Motivated and customer-focused marketing graduate with a strong background in customer service and leadership. Experience with training new employees, problem solving, achieving sales goals , handling customer inquiries, and promoting company initiatives. Organized individual, detail oriented, adaptable, and eager to apply a strong marketing background. Passionate about consumer behavior, brand growth, and marketing research.
Overview
4
4
years of professional experience
Work History
Retail Cashier
Golf Galaxy
Virginia Beach, Virginia
10.2022 - 11.2024
- Process transactions using POS systems, while handling cash, credit and other forms of payment
- Assisting customers product questions, returns, exchanges, and other in-store needs
Customer Service Specialist
Golf Galaxy
Virginia Beach, VA
11.2024 - Current
- Deliver personalized customer service by assisting customers with product questions, purchases, returns, exchanges, and other in-store needs.
- Train and mentor new employees on company policies and daily operations.
- Maintain strong product knowledge to assist customers in making informed purchases.
- Promote store credit cards and DSG Foundation initiatives
- Resolve complaints and concerns efficiently while maintaining a positive and professional experience
- Consistently support team goals and company initiatives through customer engagement, sales performance, and service excellence.
- Execute planograms and in-store signage
Education
Bachelor of Science - Business Administration, Major in Marketing, Minor in Psychology
Old Dominion University
Norfolk05-2026
Advanced Diploma -
Kempsville High School
06-2022
Skills
- POS Systems
- Microsoft PowerPoint
- Word
- Excel
- Strong Communication
- Leadership
- Customer Engagement
- Training & Development
- Team collaboration
- Upselling and cross selling
- Time management
- Building customer loyalty
Volunteer Experience
From One Hand to Another (FOHTA), 2018, Assisted with community outreach initiatives to support underprivileged youth. Promoted the importance of bossiness and economics.
Certifications And Skills
Content Marketing (HubSpot), POS Systems, Microsoft PowerPoint, Word, Excel, Strong Communication, Leadership, Customer Engagement, Training & Development
Timeline
Customer Service Specialist
Golf Galaxy
11.2024 - Current
Retail Cashier
Golf Galaxy
10.2022 - 11.2024
Bachelor of Science - Business Administration, Major in Marketing, Minor in Psychology
Old Dominion University
Advanced Diploma -
Kempsville High School