Toni Wooden
Dallas–Fort Worth Metroplex
Summary
Senior Operations Director with 10+ years of leadership experience overseeing multi-site healthcare nutrition and support service operations. Proven track record managing regional portfolios of up to 8 facilities, leading teams of 50–120 employees, and overseeing budgets exceeding $2M. Expert in P&L management, regulatory compliance (CMS, Joint Commission), workforce optimization, and driving measurable improvements in cost control, efficiency, and service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DIRECTOR OF CULINARY & NUTRITION SERVICES
Hospital Housekeeping Services, LLC
Dallas, TX
01.2024 - Current
- Lead operations across 4 healthcare facilities, managing a team of 60+ staff and a $1.2M annual budget.
- Reduced food and supply waste by 18% through improved inventory and vendor strategies.
- Maintained 100% compliance with federal and state regulations during audits.
- Implemented performance metrics improving patient satisfaction scores by 15%.
- Directed operational strategies to enhance cleanliness and sanitation standards across healthcare facilities.
DIRECTOR OF NUTRITIONAL SERVICES
Healthcare Services Group
Memphis, TN
01.2021 - 01.2024
- Directed multi-site operations across 6 facilities with full P&L responsibility ($1.5M+ budget).
- Led workforce of 80+ employees, improving retention by 20%.
- Reduced labor costs by 12% through optimized staffing models.
- Ensured consistent audit readiness with zero major deficiencies.
- Analyzed dietary trends and needs, adjusting programs to improve health outcomes and operational efficiency.
- Optimized meal delivery systems to improve timeliness and accuracy, enhancing patient experience during hospital stays.
Area Manager of Operations
American Health Partners
Memphis, TN
01.2016 - 01.2021
- Managed regional operations across 5 locations with full financial oversight ($2M+ budget).
- Improved operational efficiency by 17% through standardized processes.
- Led leadership development for site managers, increasing internal promotions.
- Streamlined operational workflows, enhancing efficiency across multiple service locations.
- Led cross-functional teams to implement quality improvement initiatives in patient care services.
DISTRICT MANAGER
Apple Grove
Memphis, TN
01.2011 - 01.2016
- Oversaw district-wide operations across multiple sites and service teams.
- Implemented cost control initiatives reducing expenses by 10%.
- Improved compliance and operational consistency across all locations.
Education
Bachelor of Science - Culinary Arts Applied Science
L’Ecole Culinaire
Associate of Science - Nutritional Food & Science
Southwest Tennessee Community College
Associate of Science - Culinary Arts Applied Science
L’Ecole Culinaire
Certification
- Certified Dietary Manager (CDM)
- Certified Food Protection Professional (CFPP)
- ServSafe Certification
Timeline
DIRECTOR OF CULINARY & NUTRITION SERVICES
Hospital Housekeeping Services, LLC
01.2024 - Current
DIRECTOR OF NUTRITIONAL SERVICES
Healthcare Services Group
01.2021 - 01.2024
Area Manager of Operations
American Health Partners
01.2016 - 01.2021
DISTRICT MANAGER
Apple Grove
01.2011 - 01.2016
Associate of Science - Nutritional Food & Science
Southwest Tennessee Community College
Associate of Science - Culinary Arts Applied Science
L’Ecole Culinaire
Bachelor of Science - Culinary Arts Applied Science
L’Ecole Culinaire