Toni Woods
Bryant
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
17
17
years of professional experience
Work History
Certified Nursing Assistant
Evergreen Rehabilitation Facility
Bryant
04.2026 - Current
- Provided compassionate care to residents in a long-term care environment.
- Assisted nursing staff with daily patient assessments and vital sign monitoring.
- Maintained cleanliness and organization of patient living areas and equipment.
Certified Nursing Assistant
DHS ARKANSAS HEALTH CENTER
Milwaukee
09.2025 - 04.2026
- Provided compassionate care to residents in a long-term care environment.
- Assisted nursing staff with daily patient assessments and vital sign monitoring.
- Maintained cleanliness and organization of patient living areas and equipment.
Patient Ambassador
UAMS
Little Rock
01.2022 - 09.2025
- Greeting and navigation: Patient ambassadors are often the first point of contact for patients and visitors. They greet guests, provide information, and offer directional assistance to various hospital departments, sometimes using wheelchairs or courtesy carts.
- Patient support and rounding: In addition to administrative tasks, ambassadors perform 'comfort rounding' by regularly checking on patients. This can involve offering blankets, pillows, or reading materials and ensuring the patient's room is tidy.
- Communication liaison: Ambassadors are responsible for communicating with patients and families to address questions and concerns. They also relay non-clinical issues, such as patient needs or requests, to the appropriate medical staff.
- Customer service: A major focus of the job is ensuring exceptional customer service. This includes resolving conflicts, explaining hospital policies, and gathering patient feedback to improve overall satisfaction.
- Non-clinical assistance: Ambassadors may help with a variety of other tasks, such as stocking supplies, answering phones, or assisting with administrative tasks for the nursing staff. In certain settings, they may also serve as translators using a special phone to help patients who do not speak English.
- Patient advocacy: In some contexts, a patient ambassador is an advocate who has overcome a disease and volunteers to help others navigate their treatment. They share their personal stories to raise awareness, inspire change, and connect with other patients in similar situations.
LIFE SKILLS COACH
SEVITA
Benton
01.2025 - 08.2025
- Daily living skills: Assist with and train clients on activities such as meal preparation, personal hygiene, household chores, and shopping.
- Medical support: Help with medication administration and ensure individuals follow their prescribed treatment plans.
- Therapeutic activities: Support therapeutic and behavioral plans developed with clinical staff, which may involve participating in therapeutic recreation.
- Record keeping: Accurately document client progress and daily activities.
- Confidentiality: Maintain the confidentiality of all client information.
- Reporting: Report any medical, behavioral, or other incidents according to company policy.
- Professional relationships: Maintain respectful and professional relationships with clients, families, and case managers.
Specimen Tech 2
Quest Diagnostics
Little Rock
01.2020 - 01.2024
- Specimen Receipt and Logging: Receiving samples from clinics and doctor's offices, then accurately logging them into the laboratory information system.
- Data Entry: Entering test orders and patient information into the company's computer system.
- Sample Preparation: Centrifuging samples, aliquoting them into smaller containers, and labeling them correctly.
- Quality Control: Identifying discrepancies or errors in specimen information or handling and resolving issues, such as missing details on requisitions.
- Distribution: Preparing and distributing specimens for testing, both within the facility and for send-outs to other locations or couriers.
- Maintenance: Maintaining and cleaning laboratory equipment and work areas.
Walgreens
Little Rock
01.2021 - 01.2022
- Duties: Trained and mentored employees and staff in all inventory processes including pharmacy per standard operating procedures.
- Performed complete inventory checks of all stock and supplies at directed intervals.
Customer Service Manager
Wal-Mart
Little Rock
01.2015 - 01.2021
- Duties: Handle all customer request – Make sure all cashers have what they need to perform their duties also make sure they are treating the customers with respect – Handle all money transaction or pickups – reset registers in a timely manner – assign work stations to associates – act as manager on duty in the absence of the higher manager.
Deli/Bakery
Kroger Grocery
Little Rock
01.2012 - 01.2015
- Duties: Customer service, provide exceptional service to the customers – answer all question – make recommendation – provide samples – handle all customer request.
Child Care Provider Lead Teacher
G Mama’s Childcare
Dallas
01.2009 - 01.2012
- Duties: Provide basic recreational and education activities- keep daily records of medication and incident reports- Potty training toddlers- responsible for meal and snacks- report child development to parents.
Education
Associates - Business
Bryant Stratton
Milwaukee, WisconsinHigh School Diploma -
Cornerstone Christian Academy
Milwaukee, WisconsinSkills
- Electronic Health Records
- Patient Assessment & Procedures
- Compliance & Safety
- Accurate charting & documentation
- Compassion & Empathy: Providing patient-centered care
- Communication: Active listening with patients and families
- Teamwork & Collaboration: Working with interdisciplinary teams
- Critical Thinking: Problem-solving under pressure
- Adaptability: Flexibility in fast-paced environment
References
Available Upon Request
Timeline
Certified Nursing Assistant
Evergreen Rehabilitation Facility
04.2026 - Current
Certified Nursing Assistant
DHS ARKANSAS HEALTH CENTER
09.2025 - 04.2026
LIFE SKILLS COACH
SEVITA
01.2025 - 08.2025
Patient Ambassador
UAMS
01.2022 - 09.2025
Walgreens
01.2021 - 01.2022
Specimen Tech 2
Quest Diagnostics
01.2020 - 01.2024
Customer Service Manager
Wal-Mart
01.2015 - 01.2021
Deli/Bakery
Kroger Grocery
01.2012 - 01.2015
Child Care Provider Lead Teacher
G Mama’s Childcare
01.2009 - 01.2012
Associates - Business
Bryant Stratton
High School Diploma -
Cornerstone Christian Academy