Increase customer satisfaction ratings by 20% through the implementation of new feedback system.
Manage a team of 10 customer service representatives, reducing average call handling by 15%.
Respond to customer inquiries and request via telephone email and chat and timing.Fashion.
Documentation all increased imitation.All inquiries request resolutions and follow up task.
Perform research to answer customer inquiries and request..
Keep customers account current by updating database during calls.
Answer.
Ing customers request through phone chat and/or email Handle incorrect resign issue and offer product or service information via phone calls.Emails live chat and social media.