Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Young

Conroe,TX

Summary

Increase customer satisfaction ratings by 20% through the implementation of new feedback system.

Manage a team of 10 customer service representatives, reducing average call handling by 15%.

Overview

6
6
years of professional experience

Work History

Call Center Representative. Remote.

Centratel
02.2020 - 08.2024

Respond to customer inquiries and request via telephone email and chat and timing.Fashion.

Documentation all increased imitation.All inquiries request resolutions and follow up task.

Perform research to answer customer inquiries and request..

Keep customers account current by updating database during calls.

Remote Customer Service Associate

Amazon
04.2018 - 03.2020

Answer.

Ing customers request through phone chat and/or email Handle incorrect resign issue and offer product or service information via phone calls.Emails live chat and social media.

Education

Diploma - General Studies

Benton Harbor High School
Benton.Harbor Michigan
05.1988

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Customer communications
  • Call Control
  • Answering questions
  • Complaint resolution
  • Appointment Scheduling
  • Product Knowledge
  • Calm disposition
  • Technical Support
  • Quality Control
  • Database Research
  • Training experience

Timeline

Call Center Representative. Remote.

Centratel
02.2020 - 08.2024

Remote Customer Service Associate

Amazon
04.2018 - 03.2020

Diploma - General Studies

Benton Harbor High School
Toni Young