TONIA COLE
LITHONIA,US
Summary
Dynamic and detail-oriented professional with experience at Emory Midtown Hospital, excelling in patient care and healthcare coordination. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in medical terminology and adept at multitasking in fast-paced environments, consistently delivering high-quality service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Externship - Medical Assistant (ENT Department)
Emory Midtown Hospital
Atlanta, US
05.2024 - 07.2024
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Ensured all instruments used during exams were correctly cleaned after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Customer Service Representative
PATlive
Atlanta, US
12.2020 - 02.2021
- Managed high-volume customer inquiries through phone, chat, and email in a fast-paced environment
- Resolved customer complaints efficiently, enhancing overall customer satisfaction
- Leveraged strong communication skills to build rapport and maintain positive customer relationships
- Contributed to optimizing service protocols by sharing feedback with the team
Cashier
The Fresh Market
Atlanta, US
12.2018 - 06.2019
- Provided exceptional customer service in a retail environment, assisting with purchases and inquiries
- Managed transactions accurately and efficiently, ensuring a smooth and positive shopping experience
- Promoted products and services, enhancing customer experience and store sales
Catering Server
Levy Restaurants
Atlanta, US
06.2014 - 10.2016
- Set up events, ensured guest satisfaction, and resolved any service issues
- Managed multiple priorities and tasks, ensuring seamless event operations
- Collaborated with team members to deliver high-quality service while maintaining a positive attitude under pressure
Education
ASSOCIATE SCIENCE - MEDICAL BILLING AND CODING
Ultimate Medical Academy
Atlanta, GA07.2026
MEDICAL ASSISTANT DIPLOMA -
Georgia Piedmont Technical College
Clarkston, GA07.2024
High School Diploma -
James Madison High School - Ashworth College
Norcross, GA10-2021
Skills
- Customer communication
- Multitasking
- Critical thinking
- Problem solving
- Adaptability
- Teamwork
- Medical terminology
- Medical billing
- Patient care
- Healthcare coordination
- Detail-oriented
- Verbal and written communication skills
Certification
BLS Certification
Timeline
Externship - Medical Assistant (ENT Department)
Emory Midtown Hospital
05.2024 - 07.2024
Customer Service Representative
PATlive
12.2020 - 02.2021
Cashier
The Fresh Market
12.2018 - 06.2019
Catering Server
Levy Restaurants
06.2014 - 10.2016
ASSOCIATE SCIENCE - MEDICAL BILLING AND CODING
Ultimate Medical Academy
MEDICAL ASSISTANT DIPLOMA -
Georgia Piedmont Technical College
High School Diploma -
James Madison High School - Ashworth College