TONIA COLE
Lithonia,USA
Summary
Customer service and hospitality professional with over ten years of experience in healthcare, hospitality, and food service. Expertise in multitasking, resolving customer issues, and maintaining professionalism in high-pressure environments. Recent focus on healthcare coordination and medical billing, ensuring high standards of care and communication.
Overview
15
15
years of professional experience
Work History
Externship – Medical Assistant (ENT Department)
Emory Midtown Hospital
05.2024 - 07.2024
- Supported ENT physicians with patient assessments and administrative tasks.
- Assisted in maintaining patient records and ensuring accurate documentation.
- Applied medical knowledge and communication skills in clinical settings.
Cashier
The Fresh Market
12.2018 - 06.2019
- Processed transactions quickly and accurately.
- Promoted store items and ensured customer satisfaction.
- Handled customer inquiries and resolved issues effectively.
Catering Server
Levy Restaurants
06.2014 - 10.2016
- Set up and broke down event spaces for catered functions.
- Delivered high-quality guest service during corporate and sporting events.
- Maintained poise in high-pressure, fast-paced environments.
Wait Staff – Delta Sky Clubs (Sodexo)
Atlanta Airport
10.2011 - 11.2012
- Provided VIP-level hospitality service to Delta Sky Club guests.
- Maintained cleanliness and presentation of food service areas.
- Ensured guest needs were met with professionalism and efficiency.
Banquet Server
Memphis Marriott Hotel
06.2009 - 08.2010
- Prepared banquet rooms for weddings, conferences, and events.
- Served meals and beverages in a courteous and timely manner.
- Worked collaboratively with staff to exceed guest expectations.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Atlanta, GA04-2026
Medical Assistant Diploma -
Georgia Piedmont Technical College
Clarkston, GA07.2024
High School Diploma -
Ashworth College – James Madison High School
Norcross, GA01.2021
Skills
- Customer Communication & Service
- Multitasking & Time Management
- Critical Thinking & Problem Solving
- Medical Terminology & Billing
- Team Collaboration & Adaptability
- Hospitality & Food Service
- Healthcare Coordination
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certifications And Skills
BLS Certification, Customer Communication & Service, Multitasking & Time Management, Critical Thinking & Problem Solving, Medical Terminology & Billing, Team Collaboration & Adaptability, Hospitality & Food Service, Healthcare Coordination
Timeline
Externship – Medical Assistant (ENT Department)
Emory Midtown Hospital
05.2024 - 07.2024
Cashier
The Fresh Market
12.2018 - 06.2019
Catering Server
Levy Restaurants
06.2014 - 10.2016
Wait Staff – Delta Sky Clubs (Sodexo)
Atlanta Airport
10.2011 - 11.2012
Banquet Server
Memphis Marriott Hotel
06.2009 - 08.2010
High School Diploma -
Ashworth College – James Madison High School
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Medical Assistant Diploma -
Georgia Piedmont Technical College
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