Tonia Gates
Sidney,OH
Summary
Organized Client Services Manager and Accounting Professional with noted experience in administrative and human resource management. Strong Quickbooks proficiency and ability to prioritize projects and multitask effectively to achieve project goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager of Administration & Client Services
JemSpec, Inc.
01.2014 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Customer Service
Riverside Manufacturing/VisionMark, Inc.
02.2001 - 01.2014
- Displayed exceptional customer service and communication skills.
- Resolved issues and maintained customer service standards.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
Credit Manager
Valor Enterprises
10.1993 - 05.1999
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
Education
High School Diploma -
Miami East High School
Casstown, OH1991
Skills
- Organizational Skills
- Budgeting and Forecasting
- Employee Onboarding
- Accounting Procedures
- Microsoft Office Suite
- Customer Service Management
- Administrative Support
- Office Management
- Quickbooks
- Credit and Collections
- Human Resources
Certification
Notary Public, Ohio, valid until 2027
Additional Information
Board of Directors, Southwestern Auglaize County Chamber of Commerce March 2015 - January 2018
Secretary/Treasurer - Christian Academy School Athletic Boosters September 2014 - October 2017
Timeline
Manager of Administration & Client Services
JemSpec, Inc.
01.2014 - Current
Customer Service
Riverside Manufacturing/VisionMark, Inc.
02.2001 - 01.2014
Credit Manager
Valor Enterprises
10.1993 - 05.1999
High School Diploma -
Miami East High School
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