Tonia Hall
Columbus,United States
Summary
Dynamic General Manager with a proven track record at AA Towing and Recovery, INC, enhancing service quality through effective operational procedures and exceptional customer service. Skilled in team leadership and inventory management, I excel in building strong client relationships and driving business growth while maintaining high standards of efficiency.
Overview
22
22
years of professional experience
Work History
General Manager
AA Towing and Recovery, INC
Phenix City, Alabama
09.2024 - Current
- Managed daily operations for towing and recovery services, achieving compliance and operational efficiency.
- Developed and implemented operational procedures to enhance service quality.
- Streamlined inventory management of towing equipment and recovery tools to support operational effectiveness.
- Collaborated with local law enforcement for effective service coordination.
- Trained employees on equipment usage, safety protocols, and company policies.
- Resolved customer complaints swiftly while upholding high service standards.
- Built loyal customer relationships through proactive account management.
- Analyzed monthly sales data and generated reports to inform business development strategies.
Office Manager
Mr. Dave's Auto Sales
Columbus, United States
01.2020 - 09.2024
- Managed daily office operations.
- Supervised staff, organized schedules, and delegated tasks to maintain operational effectiveness.
- Trained new staff on office procedures and customer service standards.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized and maintained customer records using dealership software.
- Finance and Insurance
- Accounts Payable and Receivable
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Conducted internal inventory reconciliation to ensure accuracy of stock levels.
- Inventory management
- Parts and Service management
- Third Party Finance Company coordination
- Title processing and procurement (Title Tec and DDI)
- Coordinated vehicle inventory and processed sales documents promptly.
- Managed DMS functions, improving workflow efficiency in dealership operations.
- Website Management
- Collections
- Used Car Salesperson
- Supervised staff, organized schedules, and delegated tasks to maintain operational effectiveness.
Office Assistant
Car Spot, LLC
Columbus, United States
10.2013 - 12.2019
- Managed customer service operations, improving client satisfaction through timely support and issue resolution.
- Coordinated title processing and procurement with TitleTec and DDI systems to ensure compliance and accuracy.
- Operated DMS (Wayne Reaves) to streamline dealership workflows.
- Coordinated parts and service operations to support customer needs.
- Managed inventory, ensuring optimal stock levels and availability.
- Facilitated communication with third-party finance companies for smooth transactions.
- Executed collections processes, recovering outstanding payments and maintaining cash flow.
- Oversaw used vehicle sales, achieving monthly targets consistently.
Bankruptcy Paralegal
Richard A. Lawrence, ATTY
Montgomery, United States
08.2008 - 06.2008
- Prepared Chapter 7 bankruptcy filings ensuring compliance with legal requirements.
- Prepared Chapter 13 bankruptcy filings ensuring adherence to legal standards.
- Facilitated client intake sessions to collect vital information for effective case processing.
- Managed IOLTA accounts to ensure compliance with legal financial regulations.
- Court Appearance Coordination
Classroom Teacher
Montgomery Public Schools
Montgomery, United States
08.2004 - 06.2008
- Developed engaging lesson plans aligned with state standards for diverse learners.
- Developed and implemented engaging lesson plans to enhance learning experiences for 6th grade students.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to design interdisciplinary units and integrated activities.
Education
B.S. - Education
Troy State University
Troy, AL12-1999
Skills
- Account management
- Sales leadership
- Decision-making
- Problem-solving
- Customer service
- Pressure management
- Time management
- Adaptability
- Team collaboration
- Leadership skills
- Communication skills
- Multitasking ability
- Self-motivation
- Interpersonal skills
- Computer proficiency
- Microsoft Office Suite
- Quick learner
References
- Tyson Lee, CAR FINANCIAL SERVICES, tyson.locgcarfinancial.com, 770-331-8813
- Jim Simpson, Car Spot, LLC, jimesimpson@yahoo.com, 706-289-1769
- Ben Thames, RSM at DDI Technologies, ben.thames@dditechnology.com, 803-622-5214
Timeline
General Manager
AA Towing and Recovery, INC
09.2024 - Current
Office Manager
Mr. Dave's Auto Sales
01.2020 - 09.2024
Office Assistant
Car Spot, LLC
10.2013 - 12.2019
Bankruptcy Paralegal
Richard A. Lawrence, ATTY
08.2008 - 06.2008
Classroom Teacher
Montgomery Public Schools
08.2004 - 06.2008
B.S. - Education
Troy State University