TONIA HARRIS
Philadelphia,Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Children’s Hospital Of Philadelphia
06.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Patient Service Representative
Penn Medicine
07.2021 - Current
- Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience
- Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments
- Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
Licensed Senior Customer Service/Conservation Representative/Queue Manager
Colonial Penn Life Insurance
01.1998 - 01.2021
- Enhanced company reputation by providing exceptional customer service and support.
- Chosen as a team leader and trainer in the department to plan daily agendas and strategies to hit all company goals
- Participated in every committee created to test and audit new systems in the company.
Customer Service Representative
RMH Telemarketing Services
01.1996 - 01.1998
- Responded to provider and customer inquiries regarding health benefits
- Handled claims and pre-authorizations
- Performed data entry and updated client policies
Education
Diploma -
Germantown High School
Philadelphia, PA06.1989
Skills
- Customer Service
- Patient Service Associate
- Microsoft Office and Outlook
Certification
Life Insurance License
Timeline
Patient Service Representative
Children’s Hospital Of Philadelphia
06.2022 - Current
Patient Service Representative
Penn Medicine
07.2021 - Current
Licensed Senior Customer Service/Conservation Representative/Queue Manager
Colonial Penn Life Insurance
01.1998 - 01.2021
Customer Service Representative
RMH Telemarketing Services
01.1996 - 01.1998
Diploma -
Germantown High School
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