Tonia H. Montez
Juneau,AK
Summary
Dynamic healthcare professional dedicated to delivering exceptional patient care through a strong foundation in nursing leadership and care coordination. Expertise in fostering collaboration within multidisciplinary teams, ensuring effective communication and advocacy for patients. Recognized for adaptability and a results-driven approach in fast-paced environments, with a proven track record in clinical operations, staff development, and resource management. Committed to achieving optimal health outcomes while upholding the highest standards of care delivery and regulatory compliance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
RN Case Manager
Veterans Affairs
08.2023 - Current
- Provide patient management, care coordination, and discharge/disposition planning in the outpatient setting. Assess, plan, implement, and evaluate care for complex populations. Evaluate CM outcomes of evidence-based decisions and practice changes. Coordinate care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Address psychosocial nursing and medical needs of patients and their families/caregivers through participation in interdisciplinary patient care management practice. Collaborate in developing, implementing, evaluating, and revising policies, procedures, and/or guidelines. Member of Women's Health Committee, Clinic lead for Care Coordination and Integrated Case Management (CCICM), Clinical Reminder Champion.
Director, Nursing Supervisor Department
Bartlett Regional Hospital
06.2019 - 05.2023
- Manage daily operations for the Nursing Supervisor Department. Responsible for hiring, onboarding, and training new staff. Ensure unit coverage and coordinate staffing for the department, scheduling administrative, nursing, and ancillary staff. Supervisory authority over House Supervisors, Central Staffing, Nursing Float Pool, Certified Nursing Assistants, and Behavioral Health Assistants. Coordinate and develop competency training and continuing education. Review, write, and approve policies related to nursing and unit processes. Develop unit-specific processes. Develop and maintain training manuals. Conduct annual performance appraisals—number of staff Supervised: 25.
- Committees:
- Clinical Policy Committee Chair: align nursing policies with organizational and nursing standards. Responsible for ensuring organizational policy compliance, writing, reviewing, and approving new/established policies. Administrator/Superuser for organization policy software program.
- Staffing Committee Chair: develop collaborative efforts between nursing departments to establish safe staffing protocols and focus on employee safety and improved patient care. Developed data dashboards to develop staffing processes and evaluate areas needing process improvement.
- Staffing, Scheduling, Payroll Committee Chair: administrator for hospital time and attendance program. Collaborated with the Scheduling software company to develop employee training and maintain the system—administrator/Superuser for the Scheduling software program.
- Patient Flow Committee Chair: developed and researched data to provide guidance on quality improvement processes for patient throughput. Collected data and established dashboards for patient throughput data for use in committees and process improvement projects.
Manager House Supervisors
Bartlett Regional Hospital
09.2017 - 06.2019
- Manage schedules, approve timecards, and conduct annual evaluations for Nursing Supervisors and Float Pool RNs. Directs professional and non-professional nursing personnel. Assists in direct patient care. Represents department managers and administration in their absence. Additional responsibilities associated with leading/coordinating all House Supervisors. Supervisory authority over 10-12 staff.
Lead House Supervisor
Bartlett Regional Hospital
09.2015 - 09.2017
- Supervised and coordinated patient care activities on assigned shifts. Direct professional and nonprofessional nursing personnel; participated in staff development and evaluation of staff on assigned shifts. Assisted in direct patient care. Represent department managers and hospital administration in their absence. Member Emergency Management Committee and Safety Committee. Supervisory authority over six staff.
Registered Nurse
Bartlett Regional Hospital
05.2014 - 09.2015
- Medical Surgical. Maintained competency in additional nursing specialties. Critical Care Unit, Mental Health Unit, Same Day Care, House Supervisor. Instructor Cardiopulmonary Life Support (CPR), Pediatric Advanced Life Support (PALS), Pediatric Emergency Assessment, Recognition, and Stabilization course (PEARS).
Clinical Adjunct
University of Anchorage Alaska
08.2014 - 12.2014
- Clinical Instructor for 4th Semester Registered Nursing students. Assisted Primary Instructor. Responsible for instructing/supervising/mentoring nursing students during Medical Surgical clinical rotation.
Registered Nurse
Mercy Folsom Hospital, California
07.2009 - 05.2010
- Telemetry and Medical Surgical Unit. Responsible for the assessment, treatment, plan of care, and documentation of medical/surgical/telemetry patients.
Registered Nurse
Marshall Hospital, California
01.2003 - 01.2009
- Medical/Surgical Unit: Responsible for assessing, treating, and documentation of medical and surgical patients. Pediatric nurse, Mentor/preceptor, Charge nurse. Telemetry Float RN, ACLS, PALS certified.
Licensed Vocational Nurse
Allcare Home Health Services
01.1997 - 01.2003
- Home Health Visiting Nurse: Provide patient care, gathering data for all systems, venipuncture, foley catheter insertion, administer medications, dressing changes, and patient instruction as directed by MD and RN. Member of Wound Care Team, specializing in chronic wounds. Familiar with various dressing procedures, products, and therapies, including multilayer compression dressings and Negative Pressure Wound Therapy. Level II Vacuum Assisted Closure certification 2002.
Medical Technician (AFSC 4N0X1)
USAF Reserves
01.1991 - 01.2003
- ER, ICU, Med/Surg, Telemetry. Developed National Registry site certification and National Registry training program. Emergency Medical Technician (EMT) Coordinator/Instructor. Instructor and Coordinator for EMT Basic, Refresher, and Instructor Courses for 300 Medical Technicians. Assistant Manager of Staff Development; conducted medical in-services for fundamental nursing skills. Maintained databases of training received and performed supervisory duties. Certificates: EMT Instructor, EMT Basic. Pre-hospital Trauma Life Support (PHTLS) Instructor, ACLS, PALS, Trauma Nursing Core Course (TNCC), CPR Instructor.
Licensed Vocational Nurse
Sutter Davis Hospital
01.1994 - 01.1999
- Medical/Surgical/Emergency Department: Provide patient care to include intravenous therapy, venipuncture, wound and suture care, dressings, splints, casting, foley catheters, NG tubes, administer medications, documentation of patient treatments and outcomes. Assisted MD and RN with triage, patient assessments, and minor procedures (ET insertion, chest tube insertion) and certified in ACLS and PALS.
Education
Master Nursing Science (MSN) - Leadership in Healthcare
Gonzaga University
12-2024
Bachelor of Science Nursing (BSN) - undefined
Excelsior College
07-2003
Associate Applied Science (AAS) - undefined
Community College of the Air Force
10-1998
Skills
- Cross-functional collaboration
- Quality improvement
- Team leadership
- Policy formulation
- Patient education and advocacy
- Process optimization
- Emergency response
- Clinical expertise
- Experienced in electronic health record systems
- Medical inventory management
- Patient care coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Affiliations
Member: BRH Policy Committee, Emergency Management Committee, Safety and Security Committee, Local Emergency Planning Committee (LEPC), Hospital seat.
Certification
- Registered Nurse License 31249 Alaska
- Registered Nurse License 631660 California-expired
- Licensed Vocational Nurse/Intravenous Therapy Certification VN 174123-expired
- BLS
- ICS-100: Introduction to Incident Command System
- ICS-200c: Basic Incident Command for Initial Response
- ICS-300a and ICS 300b: Intermediate ICS for expanding Incidents
- ICS-400: Advanced ICS for Complex Incidents
- ICS-700b: An Introduction to the National Incident Management System
- ICS-800c: National Response Framework, An Introduction
Timeline
RN Case Manager
Veterans Affairs
08.2023 - Current
Director, Nursing Supervisor Department
Bartlett Regional Hospital
06.2019 - 05.2023
Manager House Supervisors
Bartlett Regional Hospital
09.2017 - 06.2019
Lead House Supervisor
Bartlett Regional Hospital
09.2015 - 09.2017
Clinical Adjunct
University of Anchorage Alaska
08.2014 - 12.2014
Registered Nurse
Bartlett Regional Hospital
05.2014 - 09.2015
Registered Nurse
Mercy Folsom Hospital, California
07.2009 - 05.2010
Registered Nurse
Marshall Hospital, California
01.2003 - 01.2009
Licensed Vocational Nurse
Allcare Home Health Services
01.1997 - 01.2003
Licensed Vocational Nurse
Sutter Davis Hospital
01.1994 - 01.1999
Medical Technician (AFSC 4N0X1)
USAF Reserves
01.1991 - 01.2003
Bachelor of Science Nursing (BSN) - undefined
Excelsior College
Associate Applied Science (AAS) - undefined
Community College of the Air Force
Master Nursing Science (MSN) - Leadership in Healthcare
Gonzaga University
Awards
Performance Excellence Promotion (PEP) and Meritorious Service Medal.