Tonia Phillips

• Provided detailed information about company insurance products.
• Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.

• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Followed safety procedures implemented by company to avoid mishaps and accidents.
• Reviewed completed orders for quality and accuracy.
• Prioritized workloads depending upon project specifications and deadlines.
• Used streamer and other equipment safely on job, following manufacturer instructions.
• Loaded and positioned raw materials in loading and feeding mechanisms.

• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provide nutritional meals for students
• Assist with inventory
• Keep count of students and meals

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
• Helped customers complete purchases, locate items and join reward programs.
• Supported loss prevention goals by monitoring shopper behavior.
• Answered questions about store policies and addressed customer concerns.
• Maintained clean sales floor and straightened and faced merchandise.
• Balanced and organized cash register by handling cash, counting change and storing coupons.

Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.

• Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Deliver meals, supplies to differ locations.
• Supervise detainees in kitchen, and break room. Assist wherever needed.

• Conducted interviews with participants to assess eligibility.
• Obtained updated contact information from all subjects and verified data for accuracy.

• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Kept building entryway glass clean and polished for professional presentation.
• Removed waste paper and other trash from premises to designated area.
• Polished glass surfaces and windows.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Counted cash in register drawer at beginning and end of shift.
• Assisted customers by answering questions and fulfilling requests.
• Checked prices for customers and processed items sold by scanning barcodes.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Counted cash in register drawer at beginning and end of shift.
• Assisted customers by answering questions and fulfilling requests.
• Educated customers on promotions to enhance sales.
• Answered questions about store policies and concerns to support positive customer experiences.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
• Greeted and maintained relationships with regular customers.
• Prepared beverages and filled food orders for customers.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Stocked, tagged and displayed merchandise as required.
• Reviewed new promotions and monitored price changes.
• Welcomed customers and helped determine their needs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed customer refunds and exchanges according to established guidelines.
• Collected and authorized payments of guests.

• Used strong interpersonal communication skills to convey information to others.
• Completed clerical tasks and office duties to open full-time employees up for more critical work.
• Greeted visitors and answered questions about program, requirements and opportunities.
• Maintained clean facilities to better serve program needs.