Tonia Porterfield
Tecumseh,MI
Summary
Dynamic professional with extensive experience in data analysis and process improvement at Gift of Life Michigan. Demonstrated success in strategic planning and team collaboration, resulting in enhanced donation opportunities and improved staff performance. Skilled in training development and fostering interdepartmental relationships to drive initiatives that optimize workflows and elevate organizational success.
Overview
28
28
years of professional experience
Work History
Donor Operations Center Manager/coordinator
Gift of Life Michigan
04.2014 - Current
- Answered and evaluated incoming hospital referrals for possible organ and tissue donation, approach families to offer the opportunity for tissue donation, employed critical thinking to maximize the gift, communicated effectively with team leaders, funeral homes, and medical examiners, engaged in multiple process improvement projects.
- Strategic planning committee
- iReferral workgroup
- Referral Optimization work group
- Plan and participate in department meetings
- Member of workgroups for: funeral home, hospital services, and various funeral home and medical examiner meetings
- Oversee day to day staff and workflow to ensure donation opportunities maximized
- Participate in staff evaluations, coaching, and training including resume screening, phone interviews and development of skills review in hiring process
- Developed processes for monitoring key metrics for staff performance, work procedures, and adjusted processes as needed
Hospital Development Medical Record Review Coordinator
Gift of Life Michigan
05.2019 - 10.2021
- Reviewed organ referrals and hospital death records for CMS compliance, hospital reports, and internal audits.
- Actively participated in One More Committee to evaluate referrals for opportunities for improvement
- Collaborated with other Medical Record Review Coordinators to develop training videos for new staff who may need to review charts
- Communicate monthly with Hospital Donation Advocates regarding hospital data
- Participated in discussions to help streamline death record review process
Educator
Ypsilanti Community and Public Schools
01.1998 - 01.2013
- Developed a team identity, vision, and mission for a small learning community working with a diverse team of learners and educators in remote locations.
- Presented team, school, and district vision to key stakeholders highlighting opportunities for learners
- Led school, team, and district meetings using Critical Friends protocols to adhere to mission and vision of district
- Maintained detailed records, data, and documentation for grants and state funding
- Coordinate resources to meet the needs of at risk youth by planning and coordinate schedules for all learners
- Organize and evaluate students COMPASS scores for dual enrollment at WCC
Education
Masters - Art of Teaching
Marygrove College
01.2010
Bachelor of Science - Intergrated science/social studies
Eastern Michigan University
01.2007
Skills
- Data analysis and performance monitoring
- Process improvement and workflow optimization
- Strategic planning and team collaboration
- Training development and interdepartmental collaboration
Accomplishments
Strategic Planning Committee
MORE meeting representative for Donor Operation Center
iReferral Workgroup
Referral Optimization Workgroup
Funeral Home & Medical Examiner Collaboration Groups
Hospital Services Workgroups
Challenge Coin Recipient
MORE meeting representative for Donor Operation Center
iReferral Workgroup
Referral Optimization Workgroup
Funeral Home & Medical Examiner Collaboration Groups
Hospital Services Workgroups
Challenge Coin Recipient
Timeline
Hospital Development Medical Record Review Coordinator
Gift of Life Michigan
05.2019 - 10.2021
Donor Operations Center Manager/coordinator
Gift of Life Michigan
04.2014 - Current
Educator
Ypsilanti Community and Public Schools
01.1998 - 01.2013
Masters - Art of Teaching
Marygrove College
Bachelor of Science - Intergrated science/social studies
Eastern Michigan University