Tonia Potts
Summary
Skilled in insurance billing and HIPAA compliance, I excel in customer service and fostering strong relationships with patients while maintaining accurate medical records. Proven ability to enhance workflow and support team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Medical Biller
SilverStar Medical Billing
12.2023 - 07.2024
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
Pharmacy Technician
Meijer Pharmacy
10.2005 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Traveled to and trained eight Mailer Pharmacy teams in the mid-Michigan areas in preparation of installation of new software system.
Pathology Assistant
Mercy Hospital
08.1991 - 12.1994
- Documented and verified patient information using laboratory information system.
- Daily preparation of tissue slides for pathologist to examine and transcribe.
- Assisted with the billing process within the pathology department of Mercy Hospital.
- Transcribed pathologist reports of each examined slide, including information regarding overall state of the tissue, abnormalities and areas of concern.
- Assisted with the daily organization of reports and files within the pathology department.
Medical Receptionist
Family Practice
11.1989 - 08.1991
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted within the transcription department of the office by transcribing doctors notes of patients visits.
Education
No Degree - Certified Medical Assistant
Sixma Community Education
Madison Heights, MIHigh School Diploma -
McBain High School
McBain, MI05-1986
Skills
- Insurance billing
- Medical billing
- HIPAA compliance
- Customer service
- Multitasking and organization
- Critical thinking
- Teamwork and collaboration
- Work prioritization
- Clerical support
- Medical transcription
- Payment transactions
Timeline
Medical Biller
SilverStar Medical Billing
12.2023 - 07.2024
Pharmacy Technician
Meijer Pharmacy
10.2005 - 07.2014
Pathology Assistant
Mercy Hospital
08.1991 - 12.1994
Medical Receptionist
Family Practice
11.1989 - 08.1991
No Degree - Certified Medical Assistant
Sixma Community Education
High School Diploma -
McBain High School
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