Tonia Price
Westlake,OH
Summary
Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Dependable with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
25
25
years of professional experience
Work History
Cold Cut Counter Manager
Marc's
Rocky River, OH
03.2012 - Current
- Supervised, trained and developed associates through ongoing coaching.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised coolers and prevented shrinkage. Completed monthly inventory.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths & availability.
- Handled all price changes and ad changes for the cold cut department & fresh bakery department.
- Directed team of cold cut counter workers.
- Complete weekly sales reports.
- Willing to pick up extra shifts due to staffing needs.
- I have PIC certification.
- Make party tray orders to company's standards.
- At my current location I'm also responsible for the fresh bakery department.
- Arranged bakery displays to showcase baked goods & pies to drive product sales.
Food Delivery Driver
DoorDash
Westlake, OH
06.2020 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Loyalty Specialist
DISH
Bluefield, WV
02.2007 - 07.2011
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Educated customer about billing. Do what I could within companies guidelines to avoid customers from canceling service.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress Supervisor
Friendlys Ice Cream
Middleburgh Heights, OH
07.2001 - 08.2004
- Trained staff members on use of POS system, menu knowledge and all tasks to complete the job.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bookkeeper
Perkins Restaurant & Bakery
Brooklyn, OH
11.1996 - 01.2001
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Investigated daily variances and corrected errors to resolve discrepancies.
- I started here as a baker. I also held a position as a hostess / weekend waitress. My last 2 years I was the bookkeeper. I also would fill in as a manager when needed.
Education
General
Lakewood High School
Lakewood, OHSkills
- Proper Food Handling
- Managing Orders and Deliveries
- Freshness Control
- Teamwork and Collaboration
- Adaptability and Flexibility
- Employee Training and Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Delivery Driver
DoorDash
06.2020 - Current
Cold Cut Counter Manager
Marc's
03.2012 - Current
Loyalty Specialist
DISH
02.2007 - 07.2011
Waitress Supervisor
Friendlys Ice Cream
07.2001 - 08.2004
Bookkeeper
Perkins Restaurant & Bakery
11.1996 - 01.2001
General
Lakewood High School
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