Customer Service
Tonia Schubert
Uber
Cleveland,NC
Summary
I thrive in fast-paced environments, consistently demonstrating reliability and attention to detail.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
28
years of professional experience
Work History
Delivery Driver
6 Years 8 Months- Used route guidance to support on-time pickup and delivery schedules.
- Checked vehicle condition before trips to support safe, reliable transport.
- Spoke with riders and support staff to fix delivery issues quickly.
- Updated trip details, navigation changes, and service requests accurately in app.
- Followed app routes to complete timely pickups and drop-offs across service areas.
- Kept vehicle clean, fueled, and ready for daily delivery work.
- Communicated clearly with customers to resolve delivery instructions and drop-off concerns.
- Followed traffic laws, safety rules, and route updates for secure transport.
- Adjusted quickly to demand changes, traffic, and address updates during delivery work.
- Resolved app-related delivery issues by working with support and updating trip status promptly.
Delivery Driver
4 Years 1 Month- Followed traffic laws, safety procedures, and platform rules during every shift.
- Handled route delays and delivery exceptions with sound judgment and fast decisions.
- Checked order accuracy before departure to reduce misdeliveries and customer service issues.
- Applied traffic laws, safety protocols, and route updates for secure transport.
- Adjusted quickly to changing demand, traffic, and address changes during delivery assignments.
- Delivered packages to customer doorsteps and business offices.
- Raised customer satisfaction through timely and accurate product deliveries.
- Read maps, followed oral and written instructions, and used GPS technology to complete deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to meet customer needs.
Bartender
20 Years 11 Months- Mixed cocktails, beer, and wine orders with consistent accuracy during fast-paced service.
- Managed bar setup, restocking, and closing duties to maintain efficient workflow.
- Monitored guest needs and resolved service issues promptly to support positive experience.
- Maintained clean bar surfaces, glassware, and service areas following sanitation standards.
- Delivered prompt guest service, taking accurate drink orders and resolving requests professionally.
- Monitored responsible alcohol service and enforced compliance with house policies.
- Maintained clean, sanitized bar areas and followed safety standards throughout shifts.
- Handled cash transactions accurately and balanced register during closing routines.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Dependable and reliable
Punctual and reliable
Problem-solving
Safe driving
Time management skills
Stocking and inventory
Complex Problem-solving
Quality assurance
Vehicle inspection
Client relationship management
Customer interaction
Courteous and polite demeanor
Exceptional written and verbal communication skills
Timeline
Delivery Driver
Amazon Flex
08.2020 - 09.2024
Delivery Driver
Uber
03.2020 - Current
Bartender
Charlie's Corner
03.1999 - 02.2020
Secaucus High School
High School Diploma