Tonia Shaw
Winston-Salem,NC
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Knowledgeable [Desired Position] with history of leading successful teams and driving project completion. Proven ability to enhance operational efficiency and foster collaborative work environment. Demonstrated expertise in strategic planning and conflict resolution.
Overview
25
25
years of professional experience
Work History
Material Damage and Total Loss Claims Leader
National General Insurance Company
09.2017 - Current
- Partner with my direct reports, senior leadership and customers to facilitate a positive customer and vendor experience throughout the claims process.
- Utilize data and routine file audits to drive productivity and compliance adherence.
- Provide coaching and feedback to team members to promote understanding of the claims process and strengthen the claims handling knowledge base in an effort to develop a career path within National General.
- Led an additional support team who provide desk coverage for employees on vacation or medical leave.
- Regularly volunteer for projects outside of my assigned duties such as the Total Loss Council and company-led community events.
Administrative Support Manager
Macy’s, Inc.
06.2012 - 08.2017
- Directly affected store revenue through the development of new employees and providing needed support to retain well-trained and experienced sales associates.
- Prepared deposits for collection by Garda and performed financial audits to ensure proper compliance was maintained.
- Coordinated and delivered employee training on products and sales services.
- Ensured the continued satisfaction of the company’s customers by working closely with sales managers and customers to resolve complaints efficiently.
Senior Bodily Injury Claims Specialist
Nationwide Mutual Insurance Company
01.2005 - 05.2012
- Promoted to Bodily Injury Associate after 11 months of handling non-injury claims. Promoted to Senior Bodily Injury Associate after 1 year of handling bodily injury claims.
- Supported in-field training initiatives and mentored new team members.
- Assisted with the pilot of new Bodily Injury programs within the Mid-Atlantic region.
- Partnered with leadership to ensure best practices and compliance guidelines upheld.
Commercial Lines Broker
Wilson Insurance Services, Inc.
04.2001 - 01.2005
- Partnered with business owners and over 40 carriers to meet customized coverage plans.
- Successfully cross-sold personal lines coverage to business owners to build an impressive book of business.
- Supported business owners by meeting annually to discuss goals, risk management and revise their coverage plan to meet changing needs.
- Conducted quarterly customer education events to promote the agent/business owner relationship.
- Partnered with agency principal to ensure growth and retention goals met.
Education
Master of Religious Arts -
Tabernacle Bible College & Seminary
Brandon, FLSkills
- Language: Fluent in English
- Computer: Proficient in Excel, Power Point, Power BI
- Interests: Gardening, Cooking, Interior Design and World History
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
Accomplishments
- Achieved a highly successful, thriving team by training new hires with accuracy and efficiency.
- Consistently meet or exceed metric targets by introducing Power BI for analytical tasks.
- Supervised team of 8 Total Loss staff members.
Languages
English
Native or Bilingual
Timeline
Material Damage and Total Loss Claims Leader
National General Insurance Company
09.2017 - Current
Administrative Support Manager
Macy’s, Inc.
06.2012 - 08.2017
Senior Bodily Injury Claims Specialist
Nationwide Mutual Insurance Company
01.2005 - 05.2012
Commercial Lines Broker
Wilson Insurance Services, Inc.
04.2001 - 01.2005
Master of Religious Arts -
Tabernacle Bible College & Seminary