Tonia Suggs

• Performed daily administrative tasks for the Division Office, ensuring seamless operations using Microsoft Word, Outlook, Excel, and Trapeze.

• Complied detailed reports and schedules, ensuring accuracy and timeliness, utilizing advanced features in Microsoft Excel.

• Assisted train operators and station managers in completing accident, occurrence, lost and found, and other critical reports, effectively using trapeze for accurate data tracking and management.

• *Assigned tasks to employees in alignment with established Collective Bargaining Agreements, ensuring efficiency and fairness.

• Monitored staff operations to ensure strict compliance with administrative policies, safety regulations, contracts, and government guidelines, utilizing Microsoft Teams for effective communication and coordination.

• Managed and updated Trapeze schedules, assigning daily work assignments to each train operator, ensuring they receive accurate and timely information for their daily tasks.

• Delivered comprehensive administrative and technical support to the Rail Transportation Divisions, management team, superintendent, and line director.

• Managed phone communications, sick reports, and meticulous records and data entry, efficiently using Microsoft Outlook and Excel.

• Scheduled and coordinated physical exams and training certification for Train Operators and Station Managers, ensuring all records are current in Trapeze.

• Maintained accurate schedules and callouts ensuring continuous coverage and operational efficiency by leveraging Microsoft Teams for real-time communication.

• Interacted regularly with terminal supervisors to ensure adherence to train operator schedules and provide timely shift updates, utilizing Trapeze for precise schedule management.

• Assigned daily work to train operators through Trapeze, ensuring they received their assignments promptly and accurately, facilitating smooth operations.

Dynamic Rail Operations Professional with over 20 years of experience in managing and coordinating rail operations. Demonstrated expertise in achieving significant program goals, maintaining exceptional attendance and performance records, and ensuring compliance with safety standards. Certified in Train Operation and Station Management, with strong skills in emergency response, equipment troubleshooting, and customer relations. Adept at managing system delays, single tracking, and resolving track issues like arching insulators. Committed to ensuring safe, efficient rail services, enforcing authority rules, and providing outstanding customer service. Proficient in real-time incident management and seamless communication with the Rail Operations Control Center (ROCC).

• Supervised station operations, ensuring the safety and efficiency of station services and facilities.

• Implemented process improvements to enhance workplace safety and productivity.

• Managed emergency communications, responding effectively to incidents and unusual occurrences.

• Conducted regular safety inspections and ensured compliance with authority rules and regulations.

• Provided superior customer service, addressing passenger inquiries and resolving issues promptly.

• Coordinated with various departments to ensure seamless operations and communication.

• Managed daily administrative and operational functions of the Metro rail station, ensuring safety, reliability, and superior customer service in compliance with WMATA policies.

• Acted as the first point of contact during real-time disruptions and emergencies, maintaining continuous communication with Central Control to coordinate effective responses.

• Communicated service delays, disruptions, and emergency information to passengers, ensuring they remained well-informed.

• Resolved customer inquiries and transit-related concerns efficiently, providing detailed route information and general assistance.

• Conducted regular inspections of station premises to identify and address safety hazards and maintenance issues.

• Prepared and submitted detailed accident reports and other administrative documents accurately and on time, ensuring regulatory compliance.

• Monitored the operations of fare equipment, escalators, and elevators, reporting failures to the appropriate departments for timely repairs.

• Utilized CCTV system to monitor public areas and customer flow, enhancing station security and operational efficiency.

• Made public announcements to assist customers in navigating the system effectively.

• Completed daily station checks and logged information meticulously, ensuring consistent and efficient operations.

• Compiled comprehensive reports on incidents and accidents, contributing to safety protocols and compliance.

• Responsible for opening and closing stations, ensuring operational readiness and security at all times.

• Maintained up-to-date certifications in ASHI, CPR, AED, and First Aid, demonstrating a strong commitment to safety and emergency preparedness.

• Successfully operated commercial vehicles across the Washington Metropolitan Area, ensuring strict compliance with Department of Transportation (DOT) regulations while fostering positive relationships with passengers.

• Applied defensive driving techniques to prioritize passenger safety and vehicle integrity, even in challenging road and weather conditions.

• Provided exceptional customer service by warmly greeting passengers, operating automated systems for stop announcements, and offering assistance to enhance their transit experience.

• Implemented accessible resources for passengers with disabilities in accordance with the Americans with Disabilities Act (ADA), ensuring smooth boarding and disembarking processes.

• Adhered to DOT regulations governing transportation operations, consistently following operating procedures and safety protocols.

• Maintained up-to-date knowledge of transportation laws, regulations, and company policies to ensure compliance and safe operations.

• Conducted thorough pre-trip inspections, promptly addressing any mechanical issues to ensure vehicle reliability and safety.

• Accurately documented all incidents, accidents, and maintenance activities, contributing to effective reporting and regulatory compliance.

• Collaborated closely with dispatch and logistics teams to optimize routes, minimize delays, and improve overall service quality. Utilized advanced navigation systems and route planning tools to navigate efficiently and deliver cargo safely and on schedule.

• Pursued ongoing professional development through training and certification to enhance driving skills and stay abreast of industry trends.