Tonia Sylve
Las Vegas,NV
Summary
Customer service professional with over five years of experience across retail, hospitality, and food service sectors. Proven track record in delivering exceptional service, managing cash transactions, and efficiently handling high-volume customer interactions. Recognized for professionalism and strong work ethic, consistently exceeding performance expectations in fast-paced environments. Aiming to enhance team dynamics and drive customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Rebels
Las Vegas, NV
06.2024 - 09.2024
- Processed financial transactions with accuracy and efficiency
- Delivered high-quality customer service in a fast-paced retail environment
- Promoted customer engagement through reward program sign-ups
Cashier
WingZone
Las Vegas, NV
03.2024 - 06.2024
- Greeted and assisted guests with food orders and inquiries
- Ensured accurate cash handling and maintained a clean service area
- Maintained a courteous and professional demeanor at all times
Customer Service Representative
IntouchCX
Las Vegas, NV
05.2023 - 11.2023
- Managed inbound and outbound customer inquiries with professionalism and care
- Resolved issues, processed requests, and provided product/service information
- Accurately documented customer interactions in internal systems
Retail Sales Associate
U.S. Polo Assn
Las Vegas, NV
02.2023 - 05.2023
- Assisted customers with product selection and purchases
- Conducted inventory counts and ensured visual merchandising standards
- Encouraged customer loyalty through membership program sign-ups
Front Desk Representative
Planet Fitness
Las Vegas, NV
09.2022 - 02.2023
- Welcomed and assisted gym members at check-in and over the phone
- Handled membership enrollment, cancellations, and general inquiries
- Maintained cleanliness of gym equipment and front-desk area
Cashier
Chick-fil-A
Las Vegas, NV
06.2022 - 09.2022
- Processed orders efficiently while maintaining a high level of customer service
- Operated POS systems and handled cash transactions accurately
- Supported team in delivering a smooth and friendly dining experience
Customer Service Representative
Appliance Repair Experts
Las Vegas, NV
04.2022 - 06.2022
- Scheduled appointments and coordinated repair visits with technicians
- Ordered and priced parts; tracked inventory and service updates
- Managed phone communications with professionalism and clarity
Education
High School Diploma -
Western High School
Las Vegas, NV05.2019
Skills
- Customer service excellence
- Point of sale and cash handling
- Retail sales and upselling
- Hospitality support
- Call center operations
- Conflict resolution
- Microsoft Office proficiency
- Appointment scheduling
- Team collaboration
Certification
- Food Handler's Card, Valid
- Alcohol Awareness (TAM) Card, Valid
Accomplishments
Veteran, U.S Army Fort Jackson, 2024
Timeline
Cashier
Rebels
06.2024 - 09.2024
Cashier
WingZone
03.2024 - 06.2024
Customer Service Representative
IntouchCX
05.2023 - 11.2023
Retail Sales Associate
U.S. Polo Assn
02.2023 - 05.2023
Front Desk Representative
Planet Fitness
09.2022 - 02.2023
Cashier
Chick-fil-A
06.2022 - 09.2022
Customer Service Representative
Appliance Repair Experts
04.2022 - 06.2022
High School Diploma -
Western High School