Tonia Troup
Bloomsburg,PA
Summary
Focused Project Manager with 10 years of expertise adept at planning, directing and maintaining multiple projects at one time. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
22
22
years of professional experience
Work History
Project Manager
FABTEX, Inc
01.2013 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reined in project costs while meeting key milestones.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Estimator
Mohawk Flush Doors
11.2009 - 10.2012
- Analyzed designs and performed accurate cost analysis.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Delivered comprehensive bid proposals for door projects and gained client approval on costs.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Branch Manager
PNC Bank
09.2004 - 07.2005
- Identified and capitalized on community business opportunities with effective networking.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Protected company assets with strategic risk management approaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Assessed employee performance and developed improvement plans.
Assistant Branch Manager
SunBank
04.1996 - 09.2004
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Education
High School Diploma -
Shikellamy High School
Sunbury, PA06.1991
Skills
- Project Management
- Multi-Unit Operations Management
- Project Planning
- Client Relations
- Processes and Procedures
- Contract Negotiation Expertise
- Project Deadlines
Timeline
Project Manager
FABTEX, Inc
01.2013 - Current
Estimator
Mohawk Flush Doors
11.2009 - 10.2012
Branch Manager
PNC Bank
09.2004 - 07.2005
Assistant Branch Manager
SunBank
04.1996 - 09.2004
High School Diploma -
Shikellamy High School