Tonia Warmkessel
Whitehall,PA
Summary
Dynamic Senior Subrogation Resolution Representative at Liberty Mutual with a proven track record in client service and needs analysis. Expertly resolved customer inquiries and complaints, enhancing satisfaction and loyalty. Cultivated strong vendor relationships, ensuring timely service delivery while optimizing operational efficiency. Committed to continuous learning and professional development in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Senior Subrgation Resolution Representative
Liberty Mutual
06.2002 - 09.2024
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Associate of Science - Applied Science
Lehigh Carbon Community College
Schnecksville, PA05-1997
High School Diploma -
Whitehall High School
Whitehall PA06-1993
Timeline
Senior Subrgation Resolution Representative
Liberty Mutual
06.2002 - 09.2024
Associate of Science - Applied Science
Lehigh Carbon Community College
High School Diploma -
Whitehall High School