Tonia Watkins
Brown Deer
Summary
Experienced professional with 18 years in documentation review and data integrity management. Skilled in handling client inquiries and managing electronic records while ensuring confidentiality. Proven ability to maintain accuracy and accessibility of medical records in fast-paced environments through strong organizational and communication skills.
Overview
18
18
years of professional experience
Work History
Resident Assistant
Presbyterian Homes and Service
Muskego, Wisconsin
04.2025 - Current
- Assisted residents with medication management and adherence, promoting health and safety.
- Supported residents with daily activities and personal care, enhancing their overall well-being.
- Communicated effectively with residents, families, and staff regarding care plans.
- Facilitated social events and recreational activities to foster resident engagement and community building.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Social Worker
Luther Manor Senior Living Community
Wauwatosa, USA
05.2024 - 10.2024
- Conducted comprehensive social histories and psychosocial assessments for residents, identifying their social, emotional, and psychological needs.
- Collaborated in the creation and execution of interdisciplinary care plans, ensuring alignment with residents' needs for optimal outcomes.
- Facilitated care conferences remote and communicated clinical updates to residents and families, offering support and education on placement and care transitions.
Resident Care Assistant/Mentor
Luther Manor at River Oaks
Mequon, USA
12.2007 - 05.2024
- Documented patient information and care activities in electronic health records, ensuring accuracy and compliance with privacy standards to enhance patient safety.
- Assisted clients with medication management and daily living activities to promote independence and improve quality of life while following individual treatment plans.
- Modeled strong values and ethical standards while mentoring others, and monitored and reported incidents to appropriate personnel.
Home Health Coordinator/Scheduler
Horizon Home Care & Hospice
Milwaukee, WI
06.2022 - 02.2023
- Managed and organized staff schedules, including adjustments for pickups and call-ins, while editing time cards and verifying monthly billing statements to ensure accuracy.
- Assisted with the intake, data entry, and admission process for prospective clients, ensuring accurate documentation and timely processing.
- Answered inbound calls, addressing inquiries and resolving complaints to enhance client satisfaction.
- Organized medical files to ensure easy retrieval and compliance with regulatory standards.
- Processed requests for medical records, facilitating access for patients and authorized personnel.
Education
Bachelor of Science - Human Services
Upper Iowa University
Fayette, IASkills
- Documentation review
- Communication skills
- Organizational skills
- Active listening
- EMR systems
- Medication administration
- Data entry
- EHR documentation
- Information retrieval
- Patient inquiries
- Release of information paperwork
- Electronic medical records handling
- Medical billing
- HIPAA regulations
Timeline
Resident Assistant
Presbyterian Homes and Service
04.2025 - Current
Social Worker
Luther Manor Senior Living Community
05.2024 - 10.2024
Home Health Coordinator/Scheduler
Horizon Home Care & Hospice
06.2022 - 02.2023
Resident Care Assistant/Mentor
Luther Manor at River Oaks
12.2007 - 05.2024
Bachelor of Science - Human Services
Upper Iowa University