Tonia Claire
Katy,Tx
Summary
Proficient Manager dedicated to hiring top-notch associates and maintaining smooth, efficient and highly successful business operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Flagship Manager
FedEx Corporation
New Orleans, Louisiana
01.2018 - Current
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Exceeded operational goals/ targets with motivational approaches focused on continuous improvement and strategic goal attainment.
- Increased customer satisfaction scores with double digit results.
- Managed and motivated core team to increase revenue and profitability.
- Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.
- Effectively built and managed relationships with internal and external business partners
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal performance and awareness
- Supervised/ supported between 9 and 11 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership teams.
- Modeled best practices for sales, customer service and leadership.
Senior Manager
FedEx Corporation
Houston, Texas
01.2016 - 01.2018
- Provided support and leadership to top performing teams through actions of assistant managers, supervisors, and entry level team member
- Managed multiple, large-scale projects across four (4) sites.
- Ensured attainment of sales performance, profitability, and customer experience objectives
- Evaluated hiring, firing and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Supervised and directed Assistant Managers and entry level team members to keep projects on-track and tasks prioritized.
- Oversaw reporting functions to executive leadership.
- Collaborated with vendors, suppliers and transport carriers.
- Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
- Optimized operational continuity by implementing enhanced inventory documentation.
Senior Store Manager
FedEx Office
Houston, Texas
01.2011 - 01.2016
- Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate restructurings
- Identified and recommended areas for improvement in processes with targeted solutions.
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Promoted business strategy by implementing improvements based on guest feedback.
- Planned and assigned workload by delegating tasks and directing team members.
- Streamlined operations and budgeted effectively to decrease spending
- Monitored over 15 employees' day-to-day activities and made plans to rectify issues
- Developed and launched loss-prevention program, reducing theft 3%
- Strategically managed resources, milestones and budgets, realizing savings in operational expenses
Education
Master of Business Administration - Business Administration And Management
University of Phoenix
Tempe, AZ05.2018
Bachelor of Science - Business Management
Dillard University
New Orleans, LA05.2015
Skills
- Business Leadership
- People Planning
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Performance Management
- Training Management
- Verbal and Written Communication
- Business Forecasting
- Multitasking and Prioritization
- Presentation Development and Delivery
- Originality and Creativity
- Team Leadership
- Employee Motivation
Accomplishments
- Increased sales by coaching department managers on new procedures and operational standards.
- Resolved product issue through consumer testing.
- Achieved customer satisfaction ranking by introducing new strategies to improve customer feedback
- Achieved Exceptional rating on two separate occasions by successfully passing Internal Audits with accuracy and efficiency.
Timeline
Flagship Manager
FedEx Corporation
01.2018 - Current
Senior Manager
FedEx Corporation
01.2016 - 01.2018
Senior Store Manager
FedEx Office
01.2011 - 01.2016
Master of Business Administration - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Management
Dillard University