Zoë Sykes
Apopka,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Team player that is willing to learn.
Overview
12
12
years of professional experience
Work History
Shift Manager
Monkey Joes
Winter Park, FL
06.2022 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Volunteer
SKIP Sisters Keeping It Postive
Apopka, FL
01.2014 - Current
- Used strong interpersonal communication skills to convey information to others.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Donor Center Technician
Grifols’s
Orlando, FL
01.2022 - 05.2022
- At DCT, I was provided opportunities to learn and utilize my experience in phlebotomy to screen donors
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Set up, maintained and verified sterility of lab equipment and tools.
Crew Member
Taco bell
Apopka, FL
02.2020 - 12.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Seminole State College
Apopka06.2020
High School Diploma -
Wekiva High School
Apopka, FL06.2020
Skills
- Customer services
- Organizational skills
- Social skills
- Problem solving
- Time management
Timeline
Shift Manager
Monkey Joes
06.2022 - Current
Donor Center Technician
Grifols’s
01.2022 - 05.2022
Crew Member
Taco bell
02.2020 - 12.2021
Volunteer
SKIP Sisters Keeping It Postive
01.2014 - Current
High School Diploma -
Seminole State College
High School Diploma -
Wekiva High School