ToniAnn Andreoli
Cranston,RI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through the ranks. Well-versed in sales, customer service, inventory management, and food safety. Dedicated to complete knowledge of company products and services for optimized customer service. Confident leader with 3 years of experience in retail management. Leader of a team that achieved $1.5 million in total sales with a double-digit year-over-year growth.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Lolli And Pops
08.2022 - 05.2024
- Ranked #1 store for comp, budget, and conversion FY23-FY24
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Lead
Lolli And Pops
03.2022 - 08.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Team Member
The VR Zone
08.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assist customers in selecting VR experiences based on their preferences and skill levels. Educate customers on how to properly wear and use VR equipment, including headsets and controllers.
- Monitor VR sessions to ensure the safety and enjoyment of customers, offering guidance and assistance as needed.
Caterer
Joe To Go Catering
07.2019 - 09.2020
- Operated and worked on a family-owned mobile catering truck during summer months, providing on-the-go food services at various locations and events.
- Provided friendly, courteous service to create memorable moments for guests.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Provided exceptional customer service, engaging with customers to understand their preferences and dietary needs, and offering recommendations accordingly.
- Cater and serve events, such a banquets. Routinely replenished and refreshed food and drinks for guests.
Education
Associate of Applied Science - Biotechnology
Community College of Rhode Island
Warwick, RI05.2025
High School Diploma -
Cranston High School East
Cranston, RI06.2024
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- POS Systems
References
- Christopher Parker
Lolli & Pops Store Manager
(413)-822-7703
cmvparker27@gmail.com
- Robyn Andreoli
Joe To Go Catering Owner
(401)-578-3939
davidandreoli79@yahoo.com
Timeline
Assistant Store Manager
Lolli And Pops
08.2022 - 05.2024
Team Member
The VR Zone
08.2022 - 06.2023
Customer Service Lead
Lolli And Pops
03.2022 - 08.2022
Caterer
Joe To Go Catering
07.2019 - 09.2020
Associate of Applied Science - Biotechnology
Community College of Rhode Island
High School Diploma -
Cranston High School East
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