Toni Ann Guisti

I help guests with their room. Check them in and out. I make reservations. Explain policies. Sometimes handle cash.

I help guests with their issues. Made sure everything was what they were satisfied with. Room moves if had to. Handled complaints to the best the best of my ability. Made sure agents where doing their tasks for their shift.

• Reviewed reservation logs to ensure that rooms were assigned correctly based on availability.
• Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
• Maintained up-to-date knowledge of hotel services, amenities, rates, discounts and packages offered by the hotel.
• Conducted regular inspections of front desk operations to maintain quality service standards.
• Performed nightly audit functions in a timely manner to ensure accuracy in reports.

• Issued room keys and escort instructions to bellhops.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Provided support to housekeeping staff by preparing keys for departing guests when requested.
• Verified customer credit to establish payment method for accommodations.

• Inspected guest rooms after cleaning to ensure they were presentable.
• Inspected furniture for damage or stains in between guest stays.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

• Processed returns and exchanges of merchandise in accordance with store policies.
• Accepted cash and credit card payments, issued receipts and provided change.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.